Customer Support / Collection Representative - SSD Alarm

With over 50 years in the industry, SSD Alarm has grown to become one of the most respected providers of integrated security and fire solutions in the...

 

3- 5 years of customer service/collections experience 

Must be highly organized and detail oriented 

Strong problem solving and follow-up skills 

Proficient with 10-key and must be able to type minimum 40 WPM 

Excellent written and verbal communication and the ability to actively listen to clients 

Ability to work independently and be part of a team 

Ability to be empathetic and understand emotions and situations 

Ability to be resilient and persistent 

Ability to build relationships 

Ability to think analytically and critically 

Must be naturally competitive 

Must have a continuous learning mindset 

Job Responsibilities: 

Perform high volume inbound and outbound customer support calls with an emphasis on balances 60 days past due and older 

Respond to client questions, complains and concerns 

Reconcile credit memos and pre-payments against open invoices 

Collaborate with team members and management to maintain collection numbers and client satisfaction 

Maintain accurate customer records in ERP system 

Accountable for achieving monthly retention/collection goals 

Send account statement and dunning letters as required 

Respond promptly to achieve client satisfaction and maintain relationships 

Perform additional assignments as directed by the Accounting Manager 

Benefits: We recognize people as our most valuable asset. Our competitive salary and benefits package includes 401(k), medical, dental and vision insurance, life insurance, paid company holidays, and paid vacations. Additional training provided. 

SSD Alarm is an Equal Opportunity Employer. Employment contingent upon successful completion of post-offer background screening and drug testing. 

Location: 1740 N. Lemon Street, Anaheim, CA 92801 

Job Type: Full-Time