Customer Support Associate - Remote - Notarize

Proof is the worlds first identity-assured transaction management platform and we are on a mission to digitize trust for all of life’s most critical transactions. Developed by the same market leaders and experts who brought notarization online with Notarize℠, Proof offers trust in a digital world by verifying identities and securing transactions to protect businesses and their customers. Since 2015, we’ve completed many of the world’s first digital commerce transactions, including the first online real estate closing, online mortgage closing, online auto sale, and online will and were still just getting started!

In this crucial customer-facing role, youll help our customers execute some of the most important transactions of their lives. We look for teammates who take initiative and exemplify empathy, support, and flexibility. If you are technologically savvy and have a proactive, helpful, can-do attitude, were interested in hearing from you!

What you’ll do as a Customer Support Associate at Proof:

• Perform chat, email, and phone-based customer support 
• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Resolve product or service questions and technical issues by asking clarifying questions; determining the root cause; selecting and explaining the best solution
• Provide accurate, valid, and complete information to customers and internal stakeholders by using the right methods/tools
• Provide product feedback and suggestions
• Take on additional responsibilities and grow your career  
• Other operational and administrative duties as needed based on business and customer needs

What were looking for:

• Obsessed with exceeding customer expectations
• Experienced in customer service preferably in a contact center environment
• An excellent writer and verbal communicator
• Committed and focused, with the follow-through and drive to see problems through to resolution
• Capable of diffusing tension to work through the issues at hand
• Able to multitask, prioritize, and manage time effectively
• Flexible and cooperative in your approach to working with others
• Patient in helping others resolve technical issues 
• Comfortable with and enthusiastic about technology

Position logistics:

• We support our customers Monday through Friday 8am-10pm EST and Saturday through Sunday 8am-7pm EST
• Schedule will vary based on our hours of operation

Some of our benefits:

• Competitive pay
• Heavily subsidized medical, dental, and vision
• 401k with 4% match
• Generous paid time off policy 
• Fully-distributed team: work remote from anywhere in the U.S.
• Paid parental leave
• Annual budget for personal learning & development
• Small, cross-functional teams
• Strong emphasis on collaboration & mentorship
• Paid lunches (through Grubhub) + regular Lunch & Learn sessions

$22 - $23 an hour

Proof is committed to building an inclusive environment for people of all backgrounds and everyone is encouraged to apply. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Wed love to hear from you.