Customer Support Analyst - KG Workforce Solutions, LLC

Are you an experienced Customer Technical Support Analyst looking for a new position in Columbia, SC? Do you have outstanding communication skills, a passion for helping people, and proficiency in troubleshooting customer issues? If so, we may have just the job for you!

KG Workforce Solutions is recruiting for a Customer Technical Support Analyst for a long-term contract in Columbia, SC. If you love working for a growing organization in a fast-paced environment, this may be your dream job!

What's in it for you?

• Opportunity for advancement
• Competitive hourly rate
• Training galore and one-on-one mentorship
• Employee-oriented culture

The Customer Support Analyst should have the following skills, education, and abilities:

• At least two years of experience in customer support/call center preferably dealing with PC and application software, mainframe and client-server computer systems
• Ability to communicate and interact effectively with customers, users, technical experts, and all levels of management
• At least one year of tier-1 technical support experience preferred
• Experience performing against metrics or SLAs
• Ability to multi-task and work efficiently in a fast-paced and deadline-driven environment
• Ticketing system experience
• Resourceful, able to understand technical and business issues to complete first-level troubleshooting
• Associate degree in business or computer science preferred

If you have the skills required for this opportunity, we encourage you to apply today. This position offers a competitive hourly wage, an employee-oriented environment, and much much more!