Customer support analyst at EnSoftek inc.

Job Responsibilities

EnSoftek is currently seeking a support analyst

 Skills and Experience:

The EHR application (SaaS) Support analyst main role is to successfully carry out the full implementation lifecycle of a behavioral health EHR system, including planning, clinical workflow design and training.

Responsibilities:

Provide technical support and assistance to the clinical staff and/or physician/provider users

• Troubleshoot issues, provide support over the phone
• Resolve issues
• Raising tickets to higher level
• Strong customer service orientation.