Customer Support Administrator (Senior) - Dutch Ridge Consulting Group

Customer Support Administrator (Senior)

Company Overview

Dutch Ridge Consulting Group, LLC (DRCG) is an ISO 9001:2015, Department of Veterans Affairs (VA) Certified Veteran Enterprise (CVE), Service-Disabled Veteran-Owned Small Business (SDVOSB). DRCG provides technical support staff at ten locations throughout the United States with corporate offices in Beaver, Pennsylvania and Ashburn, Virginia. DRCG offers expertise in Systems Integration (SI), Information Technology (IT) solutioning, Program Management, Risk Management, Business Process Reengineering (BPR), Requirements Engineering, Workflow Solutioning, and Business Consulting Services. Established in 2016, DRCG holds a TS facility clearance, is 100% US owned, and has over 50 employees (97% hold a Secret clearance or higher). DRCG optimizes client investments by leveraging expertise to better manage the growth and transformation of existing IT environments.

Description

DRCG is proud to be a member of the team supporting Bluestone, an enterprise-level initiative to modernize DEA's IT systems and networks, enhancing security, usability, and accessibility to support mission requirements effectively and efficiently. Bluestone delivers an enterprise-level capability consisting of an integrated organization, innovation, business analysis, development, operations, engineering services, solution architecting, software/ hardware release management & maintenance services, new cloud-based solutions, and next generation network options.

Duties and Responsibilities

The successful candidate will support a broad range of IT and User Support functions to include but not limited to:

• Perform IT incident response to resolve end-user issues to a high degree of customer satisfaction.
• Support hardware and software upgrades, patch maintenance.
• Troubleshoot hardware, software, network, and systems issues and replace defective components.
• Update site documentation.
• Maintain remote user assistance capabilities and internet connectivity for standalone workstations.
• Provide technical assistance for relocation and moves.
• Provide outstanding support to DEA users.
• Routinely conduct regional travel, as needed.

Position Requirements

• Bachelor's degree preferred, or equivalent experience.
• Three years of experience supporting enterprise IT environments.
• Must possess an active Secret Clearance.
• Ability to work in a team environment.

Job Location

Boston, MA 02203 / Bedford, MA 01730

DRCG, LLC. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or any other criteria the consideration of which is made impermissible by applicable law.

#cj