Customer Support Administrator Assistant - Axus Technology

Axus Technology is a global OEM company based in Chandler, Arizona, bringing the latest surface processing solutions to emerging technology industries such as MEMS, Automotive, Defense and Aerospace, Lifesciences, and IoT. We provide advanced CMP tools and technology, along with exceptional technical expertise for wafer cleaning, precision wafer grind processing, and legacy tools making us one of the best highly specialized technology suppliers and consulting services focused on engineering capability and efficiency in supporting the CMP market.

We offer our clients the ultimate all-around customer service experience through three branches of support: equipment, development lab, and parts & services. Our operations include a dynamic production floor for new advance CMP tools and remanufactured legacy processing tools, a fully equipped class 100 foundry cleanroom for development and foundry processing, and a worldwide parts & services department for existing equipment including over 6,000 line-items of CMP and grinder parts.

Axus offers a rich benefits package that includes:

Health Insurance: two plan options to fit each Team Member's individual needs through Cigna

Dental: two plan options for Team Members through Principal

Vision: one plan available for Team Members through Principal

Group Life/AD&D: employer-paid through Reliance

Long-Term Disability: employer-paid through Reliance

Short-Term Disability: voluntary coverage available through Reliance

Voluntary Accident & Critical Illness: voluntary coverage available through Principal

Voluntary Life / AD&D: voluntary coverage available through Reliance

Paid Time Off (PTO) and Paid Holidays

Customer Support Administrator Assistant

General Job Duties:

This position includes direct customer contact with Axus Technology customers in a customer support role. General duties include order processing, data management and archiving, phone and email correspondence as well as a general knowledge of A/P and A/R bookkeeping in a customer support capacity. All duties and activities will require accuracy and the ability to multitask in a fast-paced environment.

Essential Duties and Responsibilities:

Duties may include but not be limited to the following:

• Monitor and update Salesforce activities on a daily basis. This includes, but is not limited to, data entry, uploading customer PO's and quotes, updating and redirecting cases and updating the service calendar.
• Process customer billing and payment inquiries.
• Filing on-line forms and registrations related to the various spares and service functions.
• Assist other team members as needed in supporting departmental needs during absences and emergencies and times of increased workload.
• Sales Order and RMA processing to include issuing of work orders linked to sales orders and customer acknowledgement and related correspondence.
• Assist with managing and monitoring shipment of sales orders to include completing shipping documents for domestic and international shipment to include commercial invoices and SED's
• Update weekly Sales Order Report prior to weekly sales meeting

Desired Skills:

• Excellent organizational skills.
• Knowledge of Accounting and MRP/ERP systems.
• Courteous and Effective communication and negotiations skills.
• Experience in MS Word, Excel, Power Point, and Quick Books
• A positive attitude and effective interaction with other team members is a necessary part of this position.
• Must be able to meet time sensitive objectives.
• Ability to carry out work assignments without supervision.

Additional Requirements:

• Some post-secondary education or a minimum of 2 years of relevant experience is required.
• Ability to maintain a regular work schedule.
• Punctual attendance consistent with our company policy.

Axus Technology is an Equal Opportunity Employer committed to diversity and inclusion. We welcome applicants from all backgrounds and provide equal employment opportunities regardless of race, color, religion, sex, national origin, disability, veteran status, or any other protected status.