Customer Success Specialist - TEKsystems

Description

The primary goal is to market the thermal cooking systems to the local marketplace by successfully inviting companies to the online sales webinars, local demos or by securing appointments for the field sales team, qualifying prospects, targeting the customer base, updating the CRM (Sales Force) and build a last-longing relationship with the customers that should also be applied to the after-sales activities.

1.0: Pre-Sales

• The primary goal is to market the thermal cooking systems to the Canada/USA/Mexico marketplace by successfully inviting companies to the online sales webinars or by securing appointments for the field sales team

• Qualify prospects via internet investigation and telephone communication, thus developing it into a functional record where we can interact and support the customer.

• Target our existing customer base, thus embracing the ideal of multiple touch points on the customer lifecycle to maximise upsell opportunities for a total kitchen solution.

• Proactively drive sales via the identification and qualification of new business prospects.

• Continuous CRM (Sales Force) update

2.0: After-Sales:

• Keep relationship with customer, constantly following-up on their needs

• Book Trainings (Academy)

3.0: Marketing

• Support on General Marketing Department Demands

Additional Skills & Qualifications

Must Haves:

- 1+ years of phone sales experience

- Customer Service Skills

Nice Haves:

• Having worked in a kitchen is a plus

• Previous sales background is a plus

• Worked in a kitchen and has a sales background is a +++

- Bilingual in Spanish

- Experience working in a commercial kitchen/using commercial kitchen products

- Account Management Experience

Pay and Benefits

The pay range for this position is $30.77 - $30.77/hr.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Rolling Meadows,IL.

Application Deadline

This position will be accepting applications until Dec 9, 2024.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.