Customer Success Specialist - Virid, Inc.

Customer Success Specialist

VIRID is looking for a Customer Success Specialist to join our team, with headquarters in Reston, VA. In this role, the candidate will support the Client Management (CM) team with their day-to-day activities and coordinate other various internal VIRID projects. This position requires project management capabilities and excellent verbal and written communication skills. 

NOTE: MUST be a U.S. Citizen or Green Card Holder

Responsibilities and duties include:

·        Works with Client Manager (CM)/Project lead to assist in resolving client issues and research problems

·        Supports team in any Client related tasks.

·        Works with team to drive client project tickets from delivery to execution. 

·        Ensures that project documents are complete, current, and stored appropriately.

·        Assists in supporting the Engineering team. 

·        Assist with testing new development features and functionality

·        Works with team lead to establish [daily] ticket priorities to communicate to the engineering team

·        Assists in the preparation of Status Reports for weekly client reviews and attends client meetings as necessary

·        Attends weekly Client third-party meetings (as necessary)

·        Assists in requirement gathering for client work

·        Assists in troubleshooting new website issues or reported issues

·        Updates knowledge-based articles and VIRID support articles where necessary

·        Works with team to schedule Client deployments release schedules

·        Works on projects/matters of limited complexity in a support role.

·        Work is closely managed by the Department Lead or Sr. Client Manager

Qualifications and Skills:

·        1-3 years of experience in a similar role assisting with the management of digital projects

·        Exceptional interpersonal and communication skills, including polished presentation skills.

·        Proficiency in Microsoft Office tools, including Word, PowerPoint and Excel

·        Some Project Management experience with a general understanding of project management methodology

·        Bachelor's degree required

·        Experience with Agile software development methodology. Knowledge of JIRA is a huge plus.

·        Familiarity with e-commerce/website platforms, especially Shopify.

·        Understanding of web design standards, usability, and rich media

We offer a comprehensive employee benefits program, including:

·       Excellent healthcare options: Medical, vision, prescription dental

·       Family Focus Balance: Parental leave

·       Financial Security: Competitive 401(k), Company Matching

·       Tuition Reimbursement: Continuing education for every season of your career

·       Employee Recognition Programs

We’re looking for people who do what they say, are willing to help and teach others, go the extra mile, and have a positive attitude. If you think that describes you perfectly, submit your application now!