Customer Success Representative - Early Career - Veeam Software
Alpharetta, GA
About the Job
Veeam®, the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to not just bounce back from a data outage or loss but bounce forward.
With Veeam, organizations achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud.
The Veeam Data Platform delivers a single solution for cloud, virtual, physical, SaaS, and Kubernetes environments that gives IT and security leaders peace of mind that their apps
and data are protected and always available.
Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 450,000 customers worldwide, including 74% of the Global 2000, who trust Veeam to keep their businesses running.
Graduate Program
Veeam's Graduate Program is specific to students who join as a full-time employee after just graduating or recently graduated. In the Graduate Program, not only will you become an integral part of the Veeam Team helping us grow, but you will also be part of a community of other young professionals at Veeam who will grow alongside you. You will have the opportunity to work and learn from the best sales professionals, technical experts and engineers in the industry.
The Veeam Graduate Program will help to accelerate you personally and professionally with a 1-year learning program. You will receive extensive Sales Acceleration training to equip you with the tools required to fast track your career. Throughout the 1-year program, you will benefit from professional development sessions, networking, mentoring and social events.
Your Role
The Customer Success Representative is responsible for the renewal of customer maintenance contracts in their assigned territory/segment; this includes providing quotes directly to customers and/or their assigned channel partners. The Representative is responsible for ensuring the best customer experience as well as customer retention, with the customer success being number one objective. The Representative is also responsible for upselling customers to premium services and for identifying opportunities for add-on sales of Veeam products. This position is focused on driving revenue bookings and overachieving quotas through retaining customers.
Responsibilities
- Effectively manages renewal of all contracts in assigned territory to protect and grow Veeam maintenance revenue, as well as upsell and cross sell
- Ensures customer success and goes above and beyond to ensure customer retention and satisfaction
- Proactively monitors the funnel of expiring agreements, executes actions in timely manner to ensure the continuation of assigned customers on maintenance agreements
- Provides timely proposals and quotes as requested pursuant to terms of customer and/or partner agreements
- Positively interacts and collaborates with customers, Veeam partners, and Veeam associates
- Identifies and pursues maintenance reinstatement opportunities
- Accurately records all activities on customer/partner record in Veeam's customer relationship management system (SalesForce.com)
- Achieves target quota
Requirements
- Senior (graduating May 2024 or Dec 2024) OR Recent Graduate (within the last 2 years) completing or completed an undergraduate degree from an accredited college or university
- Ability to work in a hybrid environment based in Alpharetta, GA
- Excellent written and verbal communication skills
- Math Skills (Basic statistics and terms)
- Critical Thinking & Problem-Solving skills
- Willingness to learn about technology
- Proficiency in Windows or Microsoft Office
- Exceptional organizational skills with the proven ability to prioritize and multi-task to meet deadlines and quotas
- Ability to work in a semi-autonomous and fast-paced environment
- High-energy, motivated self-started prepared to handle high number of email communications and out-bound telephone calls
The salary range posted is On Target Earnings (OTE), which is inclusive of base and variable pay. When making an offer of employment, Veeam will take into consideration the candidate's expectations, experience, education, scope of responsibility for the role, and the current market demands.
Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.
The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.
By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.