Customer Success Representative - PharmScript, LLC

Overview

PharmScript is one of the nation’s leading pharmacies, partnering with long-term and post- acute care facilities to supply medications to thousands of residents and patients. When you join the PharmScript family, you join the ranks of more than 2,000 dedicated people across the country who help to get safe, accurate, and timely medication to those who need it most. Job Summary We’re looking for a Customer Success Representative to join our PharmScript team within our Customer Success department. As a Customer Success Representative, you’ll serve as a liaison between long-term care facilities and our internal pharmacy departments. You’ll be responsible for actively managing customer relationships and ensuring that customer feedback is received and acted upon.The ideal candidate is a people person who enjoys troubleshooting and resolving problems and is dedicated to helping customers. For you, no task feels too small and no challenge impossible. Excellent communication and interpersonal skills are essential.

Responsibilities Actively manage customer relationships with assigned facilities to provide ongoing support and ensure customer satisfaction with pharmacy services. Collaborate with the implementation team to onboard new PharmScript customers. Visit assigned facilities in person at least once a month. Assist partner facilities with a range of activities including routine pharmacy inventory and audits, establishing pharmacy policy and procedures, prepare for annual state. Surveys, and ensure regulatory compliance and conformance to all applicable state and federal laws. Review and audit charts for proper documentation, conducted medication cart, treatment cart, and med room audits. Educate facility staff on pharmacy cost management and advise on preferred medication covered by Medicaid and Medicare Part D. Conduct med pass observations, MAR to cart and MAR to chart audits with licensed nurses. In-service, inspect, replenish, troubleshoot and audit the automated dispensing/off-site inventory located inside the facility. Monitor and maintain an impactful cost containment program within areas of focus. Arrange presentations and represent services the company provides for current and prospective customers. Participate in the monitoring and maintaining of an impactful cost containment program within areas of focus. Educate licensed staff on company policy, procedure and protocol through in-servicing. Educate administrators, DONs and LTC facility staff on pharmacy cost management. Promote guidelines for medical necessity and high cost/dangerous medications for residents.

Qualifications High School education with more than 10 years as a pharmacy technician Bachelor’s degree in business, or other related preferred LPN or RN license preferred Must possess well rounded business acumen in the long-term care pharmacy industry, with a minimum of 5 years of progressive project management experience, including 5 years in a senior operational leadership role with best practice procedural development and deployment experience Must have proven success in a regulated distribution environment in the medical device, pharmaceutical, or related industry Demonstrated track record of well-developed and effective organizational, leadership, motivational, analytical problem solving and strategic thinking skills Must possess a strong knowledge of long-term care pharmacy dispensing systems and document imaging software Travel: Travel is required to provide oversight to ongoing projects including implementations and deployments. Knowledge, Skills, and Abilities Strong analytical problem solving and strategic thinking skills Excellent interpersonal skills Ability to travel as needed Basic computer skills and proficient in Microsoft Office Salesforce or CRM experience is a plus We Offer PharmScript offers a robust suite of benefits to support employees and their families. Health and Wellness Benefits Medical, Prescription Drug, Dental, and Vision coverage for you and your eligible dependents Maternity care program and infertility services Tax-favored Health Savings Accounts, Healthcare, and Dependent Care Flexible Spending Accounts. EAP Assistance Program with 24/7 access to free counseling, legal guidance, and financial resources Paid Time Off and Holidays 15 PTO days annually and 6 paid/floating holidays Retirement Planning 401(k) retirement planning with company match Commuter Benefits Transit/Parking Spending Account Voluntary Benefits Employee Life and Accidental Death & Dismemberment, Short/Long-term Disability, Critical Illness, Accident, and Hospital Indemnity plans are available for you and eligible dependents, Other Perks and Benefits Legal & Identity Theft Protection Programs Employee Discounts: Instant savings on hundreds of products and services Pet Insurance Employee Support Program to eligible employees in times of urgent need Pay Transparency To reinforce our commitment to fair and equal pay transparency, PharmScript’s compensation is based on multiple non-discriminatory, individualized factors including but not limited to experience, job-related knowledge, education, skills, and office/market location. EEO Statement PharmScript is fully committed to employing a diverse workforce. We recruit and retain talented individuals without regard to gender, race, age, marital status, disability, veteran status, sexual orientation and gender identity or any other status protected by federal, state, or local law. EO/Minorities/Females/Disabled/Veterans Min USD $60,000.00/Yr. Max USD $75,000.00/Yr.