Customer Success Manager - TicketManager

Live events are fun.   

Concerts, sporting events, festivals….we make lifelong memories enjoying live events with friends and family.   

Companies spend over $600 billion each year taking clients and prospects to events because it works. At TicketManager, we get to work in an industry we love: Live events that bring people together and make memories.   

The world’s best companies use TicketManager’s industry leading ticket and event management software to make client entertainment easy and prove the ROI. We help companies have more fun by making it easier to invite guests, manage an event from invitation to execution to post-event reporting, and proving just how valuable live events can be.   

TicketManager is an official partner of the Philadelphia Eagles, The New York Jets, Texas Rangers, Chicago White Sox, LAFC, Minnesota Wild, Ticketmaster and a partner of over 50 professional and college sports teams, franchises, universities and technology providers.   

TicketManager serves a who's who of global brands including Fortune 500s, local businesses and even the NBA and NFL. 

The Customer Success Manager will support our Revenue team on assigned Enterprise and SMB accounts to promote high levels of customer satisfaction and adoption. The CSM plays a critical role, leveraging both account management and sales techniques to ensure our partners receive maximum value from their TicketManager investment while driving new & incremental revenue. 

*This role is In-Office, Monday-Friday* 

Responsibilities: 

• Support our Revenue team on assigned accounts to promote high levels of customer engagement, satisfaction, and product renewal 
• Learn and develop skills required to successfully drive expansion sales and the enterprise level 
• Analysis of customer engagement to increase product usage and adoption 
• Travel. Meet with and entertain clients in person. 

Desired Skills and Experience: 

• BA/BS degree or equivalent 
• 3-5 years of professional work experience in a collaborative, data-driven environment 
• Previous customer service and/or Customer Success experience preferred 
• Sports & entertainment ticketing experience preferred but not required 
• Experience working with enterprise clients preferred 
• Strong interpersonal skills: negotiating, influencing, and dealing effectively with people 
• Excellent communication and organizational skills with the ability to manage multiple projects simultaneously 
• Proven success generating revenue – both new and incremental. 
• Proven presentation and executive meeting planning 
• High personal integrity, ethics, and credibility 
• Expertise with standard corporate software including Dynamics Salesforce.com 

TicketManager Highlights: 

• $80,000 – $110,000 DOE 
• Bonus & Commission Eligibility  
• Company Stock 
• Role is In-Office, Monday-Friday  
• 401k & Company Match 
• Health Benefits (Medical, Dental, Vision) 
• Unlimited PTO 
• Monthly Happy Hours & Volunteering 
• Fun Company Perks 
• Inc. 5000 fastest-growing private company by Inc. Magazine six years in a row 
• Recognized as one of the Best Places to Work by Inc. Magazine and the LA Business Journal 
• 4.6 out of 5 Glassdoor rating 
• Used by over 4,000 globally known companies including ~15% of the Fortune 500 

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