Customer Success Manager - Honeywell

The future is what we make it.


When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future. That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars. Working at Honeywell isn’t just about developing cool things. That’s why all our employees enjoy access to dynamic career opportunities across different fields and industries.





Honeywell Intelligrated is a leading North American-based, single-source provider of intelligent automated material handling solutions that drive fulfillment productivity for retailers, manufacturers and logistics providers around the world. Through a broad portfolio of automation equipment, software, service and support, Intelligrated solutions give businesses a competitive edge and optimize operational performance through increased flexibility, efficiency and accuracy.




As a Customer Success Manager here at Honeywell, you will be responsible for building and maintaining strong relationships with customers, ensuring their success and satisfaction with our products and services. You will act as the main point of contact for customers, addressing their inquiries, concerns, and escalations. Additionally, you will collaborate with cross-functional teams to drive customer onboarding, adoption, and upsell opportunities.





You will report directly to our Customer Business Manager and you will work out of our Mason, Ohio location on a hybrid work schedule. In this role, your impact on the company will be significant. By building strong relationships with customers and ensuring their success, you will contribute to customer satisfaction and retention, ultimately driving revenue growth. Your ability to identify upsell opportunities and provide valuable insights will also help shape the company's product and service offerings, leading to continuous improvement and innovation.





KEY RESPONSIBILITIES



+ Build and maintain strong relationships with customers, ensuring their success and satisfaction with our products and services


+ Act as the main point of contact for customers, addressing their inquiries, concerns, and escalations


+ Collaborate with cross-functional teams to ensure seamless customer onboarding, implementation, and adoption


+ Identify opportunities to upsell and expand customer accounts


+ Analyze customer data and provide insights to drive customer success and retention


+ Travel 30% of time to visit clients






YOU MUST HAVE



+ Minimum of 6 years of experience in customer success or account management


+ Experience in material handling solutions or automation


+ Experience working with CRM software and customer success tools






WE VALUE



+ Bachelor's degree






BENEFITS


Benefits provided may differ by role and location. Learn more at benefits.honeywell.com.






Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.