Customer Success Manager - Basis Technologies

What we do

Basis Technologies is trusted by the world’s best-performing organisations to unlock their full potential with SAP. Our industry-leading tools help businesses drive transformation with confidence, achieving the freedom to outpace competitors while safeguarding critical systems that maintain business continuity.

We help the likes of P&G, Honda and Booking.com take control of change from discovery to delivery. Actionable insights help them understand the consequences of SAP change before execution, while automation enables continuous innovation by accelerating complex business processes in a controlled environment. This delivers all the benefits of changing at pace with none of the risk.

Who we are

As a profitable organisation with proven solutions and an enviable retention rate, we are at an exciting point as we scale from 130+ global employees. We have the foundations in place to grow with purpose, whilst retaining the individual ownership and tangible impact you would expect working in a scale up organisation.

At Basis Technologies, we are a global Team who collaborateacross all levels, locations and departments, whilst individually having the knowledge and expertise, autonomy and accountability to drive successful outcomes. Our fast-paced environment means we embrace change, and communicate effectively, to proactively and creatively solve problems.

In 2024, we have been officially named one of the US's Best Workplaces by Great Place to Work® for a second year in a row.

The Opportunity

As a Customer Success Manager, you'll have the chance to collaborate with thrilling clients in the forefront of SAP technology. Your role will be pivotal in ensuring our customers achieve their goals and derive maximum value from our solutions. By forging strong connections, understanding their unique needs, and tailoring our offerings, you'll serve as a trusted advisor, guiding our customers towards success.

If you were to join Basis Technologies in our Customer Success Manager position, you can expect to:

• Drive customer engagement: Dive deep into our customers' organizations, uncovering their goals and drivers, and align our cutting-edge products and services to meet their every need.

• Foster collaboration: As the bridge between customers and internal stakeholders, you’ll swiftly address any queries or issues, ensuring a seamless and extraordinary experience.

• Fuel renewals and expansion: Accelerate product renewals and seize the opportunity to unlock hidden potential by identifying avenues for cross-selling and upselling our range of innovative packaged services.

• Champion continuous improvement: Collaborate closely with customers and our visionary Development team to pave the way for product enhancements, transforming customer feedback into actionable insights that shape our Product Roadmap.

• Unleash co-marketing brilliance: Discover and harness co-marketing opportunities which showcase our success stories through compelling case studies, leaving audiences inspired and eager to embark on their own journey with us.

Is this opportunity for you?

To help you establish whether this role is for you, these are the key foundational characteristics you will need to be set up for success:

• Proven experience within Customer Success, managing Enterprise level accounts
• Exceptional communication skills and the ability to foster positive business relationships. You excel at stakeholder management and can effectively navigate cross-functional teams to resolve issues and drive customer success.
• Strong presentation and pre-sales skills, enabling you to effectively showcase the value of our products and services.

Desirable Skills:

• Previous experience within the SAP ecosystem is highly desirable, providing you with a solid understanding of customer needs in this industry.

Why join us?

Aside from the benefits of role evolution, tangible individual impact and personal growth that you would expect working in a global scale up environment, at Basis Technologies we take looking out for our employees seriously.

We’re believers of Learning & Development. Organisational learning allows organisational team members to continue to advance their professional growth and development individually and as a team. That’s why each employee has access to £1,000 Learning and Development Support per year.

In an effort to support the mental health of our employees, we have certified Mental Health First Aiders who support our employees across the globe in developing skills to support positive wellbeing. We run a yearly initiative which gives employees from each location the opportunity to partake in a 2 day training course to become certified by Mental Health First Aid International.

Benefits and Initiatives

• Flexible working arrangements (Hybrid Remote)
• 15 days holiday per year
• Health (Medical), Dental and Vision insurance
• A matched 401k contribution capped at 6% of base salary
• Global flexibility (up to 1 month per year)
• Referral Bonus Scheme
• Paid Volunteer Day
• Learning and Development Budget
• STEM Ambassador Programme Partnership
• Monthly Shared Knowledge Sessions
• Mental Health First Aiders Programme