Customer Success Manager - GOGcG

Are you a dynamic leader ready to take on the challenge of driving exceptional customer experiences while leading high-performing teams?

Allied Wire and Cable, a GCG Company, is seeking passionate Customer Success Managers (CSM) to lead and inspire a group of dedicated Customer Success team members.

As Allied's CSM, you'll manage, develop, and coach a team of 8 to 12 Customer Success team members.  You will focus on delivering an industry leading customer experience while supporting the day-to-day work of your team, overseeing processes, systems, products, customers, and suppliers.   You will motivate and inspire the members of the team by creating an inclusive and innovative culture where each individual feels valued and thrives.

In this role, collaboration is key, as you will work closely with Territory Sales Managers, Business Development Representatives, and other sales leaders to achieve collective goals.  

If you're skilled in inside sales processes and thrive in a collaborative environment, this opportunity is for you!

This role offers a hybrid work arrangement.  While in office, you will work from Allied Wire and Cable headquarters in Collegeville, PA. 

What you’ll do 

• Collaborate with the VP Customer Success to set, meet, or exceed all critical KPIs for the teams, including:
• • Revenue and margin plans
  • Quotes and close ratios
  • New customer acquisition
• Expansion of wallet share with existing customers through proactive approaches
• Monitor the day-to-day work on the team to ensure that all team members are delivering an industry-leading customer experience
• Function as the lead for Individual Contributors with respect to processes, systems, products, customers, and suppliers
• Work with the Pricing Team to coach and support pricing discipline across the team
• Motivate and inspires employees to do their best work by creating an inclusive and innovative culture where each individual feels valued and thrives
• Stay current with new products, acquires and shares competitive knowledge
• Demonstrate a curiosity mindset to seek creative solutions
• Report industry trends, competitive pricing, and customer feedback to management
• Communicate effectively, both verbally and in writing across the organization
• Participate in training and company meetings as required
• Develop a team culture that emphasizes quality, continuous improvement, key employee retention and development, and high performance
• Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning
• Partner with Human Resources to collaborate on a regular basis
• Actively coach, counsel and implement corrective measures as necessary with timely monitoring and appraisal of progress with the partnership of Human Resources
• Perform all other duties as assigned

What you’ll bring

• 7-10 years of sales and industry experience
• Experience with Salesforce CRM desired
• Ability to work independently with minimal supervision
• Proficient in Microsoft Office suite (Outlook, Excel, Word, PowerPoint) and strong computer skills
• Clear and effective verbal and written communication skills
• Ability to work collaboratively in a team environment and mentor team members
• Strong analytical skills and ability to analyze issues based on data
• Demonstrated ability to build and nurture relationships, collaborating effectively
• Adaptable to change and comfortable in a fast-paced environment
• Experience with data-driven business practices
• Attention to detail and ability to work independently with minimal supervision
• Willingness to travel up to 10% 

What we offer

• Competitive annual salary and strong bonus potential based on team performance goals
• Robust and affordable benefits options, including medical, dental, vision, life insurance, short and long-term disability insurance, and more  
• PTO plan with company paid holidays  
• 401K with employer contribution  
• An employee-centric company that values and truly appreciates our most important asset: You!  

About Allied Wire & Cable (AWC)

Allied Wire & Cable was founded in 1987 and acquired by GCG in 2021. We are a market-leading, value-added distributor of wire and cable-based connectivity and industrial automation solutions.  We proudly serve the industrial OEM, factory automation, communications, and building technology markets.

About GCG

At GCG, We Make Connections Possible through a nationwide network of facilities providing the wire, cable, automation and associated products that ensure connections among families and friends, co-workers and customers, and the industrial equipment used across the country.  Serving a wide variety of industries, our experienced teams are Service-oriented, Responsive, and Values-Focused. 

GCG is an equal opportunity employer.  We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

These duties and responsibilities listed above are judged to be "essential functions" in terms of the Americans With Disabilities Act, or ADA. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Furthermore, the above statements are intended to describe the general nature and level of work being performed by a person in this position. They are not to be construed as an exhaustive list of all duties that may be performed by such a person.

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