Customer Success & Installation Engineer (all genders) Nanoscale Analytics Instruments - attocube systems AG

Introduction

attocube systems Inc, the US sales & support representative of Germany-based attocube systems AG, is looking for a talented Customer Success and Installation Engineer to join our team. As Customer Success and Installation Engineer you'll have the opportunity to work with cutting-edge technology and collaborate with a dynamic team of sales and engineering professionals. 

In this role you'll be at the forefront of ensuring our clients' success with our novel microscopy and spectroscopy instruments. You will collaborate closely with our customers to guarantee seamless product installations and provide ongoing support to meet their unique needs. You'll also have the opportunity to work with our product & development teams to provide customer feedback and shape the future of our products and services.

Your Responsibilities and Duties

• Lead Nanoscale Analytics product installations, configurations, and system integrations for our valued customers 
• Build strong, lasting relationships with clients, serving as their main point of contact and trusted advisor 
• Troubleshoot technical issues, provide timely resolutions, and offer comprehensive training to users 
• Collaborate cross-functionally with sales, engineering, and product teams to relay customer feedback and drive product enhancements 
• Contribute to documentation, FAQs, and knowledge base to empower customers and internal teams. 
• Special projects as assigned 

Your Skills and Qualifications

Education: 

• Minimum a master’s degree in experimental condensed matter physics, engineering, or a related field

• Professional work experience in technical support, customer success, or field engineering roles 

• Proficiency in troubleshooting hardware and software issues.
• Ability to work independently and as part of a team
• Strong ability to address multiple tasks simultaneously to manage ongoing projects effectively
• Organized, efficient and Ability to work under time constraints
• Detail oriented, Self-motivated, and trustworthy
• Strong interest in technology and willingness to learn about related products and customer needs
• Willingness to travel to customer sites for installations and support as needed (up to 30% of time) 
• Willingness to spend initial 3-6 months for on-boarding / training at HQs in Munich, Germany 
• Experience with MS Office (Excel, Word, PowerPoint), communication tools and CRM software
• Strong communication skills
• Ability to fluently write and speak English
• Knowledge of the German language a plus

​​​​​What we Offer

We offer an attractive, comprehensive benefits package designed to support your well-being and success both personally and professionally. From robust health, dental, and vision coverage to generous 401(k) matching and paid time off, our benefits are crafted to help you thrive at every stage.

Final sentence

Join us at attocube Inc. and be a key player in shaping exceptional customer experiences while driving innovative solutions—your expertise and passion will make a difference!

contact person

Rachel Howlett

About us

attocube systems AG is internationally renowned for innovation and excellence in the development, production and distribution of sophisticated solutions for nanotechnology applications in industry and research. The portfolio includes ultra-precise nano-drives, sensors, cryostats and holistic microscope systems that work close to the limits of what is physically and technically feasible.