Customer Success Agent - Jacksonville, FL - Harrison National Employment, LLC (Archwell Holdings, LLC)

Our client, a Mortgage Servicing Company in Jacksonville, FL, is seeking a Customer Success Agent to join their growing team.

Job Requirements:

• Answer inbound and make outbound calls, respond to customer requests within set timeframes, and deliver an exceptional quality of service to every customer.
• Provide information and knowledgeable assistance by pulling up loan information and providing customers with the information they need quickly and accurately.
• Adhere to schedules, multitasking, meeting deadlines, and providing verbal and written responses to customers as required.
• Work as part of a dedicated team to explain policies and procedures to customers and find great solutions to their inquiries in a seamless and positive way.
• Build positive and pleasant relationships with our customers, whatever the circumstances, helping them feel secure and well-looked-after.

Qualifications:

• High School Diploma or equivalent required.
• At least one year of call center, or similar applicable experience is required.
• Ability to work remotely.
• Ability to commute to the office as needed.