Customer Solutions Support Professional - Real Time Resolutions Inc

Summary: 

We are seeking a dedicated and experienced Customer Solutions Support Professional to join our team. The ideal candidate will be responsible for providing excellent customer service and support to clients, addressing their inquiries and resolving any issues they may have. The Customer Solutions Support Professional will also be responsible for managing customer accounts, processing orders, and ensuring customer satisfaction.

Essential Functions

• Maintain the department email inbox and fax lines; includes but is not limited to reviewing documents, dispersing correspondence to the correct department for handling, responding to customers or third party inquiries, etc.
• Process loss mitigation, short sale, and subordination paperwork and review for completion based on company requirements.
• Create the repayment contracts and ensure that all of the necessary documents and payments have been received in accordance with the agreement made by RTR’s company facing representative.
• Order various valuation products & title products through 3rd party vendors and update the system of record in accordance to company requirements.
• Use county resources to obtain active probate information on accounts with deceased borrowers, review mortgage title records, etc.
• Professionally communicate with other internal departments to ensure completion of processes in accordance to company requirements.
• Must adhere to department strict timeframes, upload documents to various electronic repositories, update the system of record with accurate notes reflecting the status the account for all Support functions.

Qualifications and Skills

• Bachelor’s Degree with Minimum GPA of 3.0 preferred
• 1+ Years Previous Work Experience Preferred
• Previous mortgage servicing experience a plus
• Must be able to pass a criminal background check, drug screen and credit check to client-required standards
• Strong organizational and communication skills
• Ability to prioritize and work within deadlines
• Highly detailed oriented and possess the ability to work within deadlines
• Good analytical skills for decision-making
• Good problem solving skills; identify issues and concerns and participate in solutions
• Likes working in a fast paced environment
• Should enjoy speaking with people and performing computer research
• Ability and willingness to gain knowledge of the collections and mortgage industry
• Ability to meet regular attendance requirements and schedules established for the department
• Ability to work as a team member; effectively sharing ideas, skills and knowledge

This is an exciting opportunity for a skilled Support Professional to join our dynamic team, and contribute to both a collaborative and supportive environment. We offer competitive compensation and benefits packages. If you meet the requirements above and are passionate about loss mitigation processes and mortgage servicing, we would love to hear from you. Please apply with your updated resume.