Customer Solutions Specialist - Creative Financial Staffing

Customer Solutions Specialist

About the Role and Company- Customer Solutions Specialist

• CFS New York is working with a well-established professional services firm with a presence nationwide that services the country’s top corporate clients
• They are seeking an Customer Solutions Specialist to join their growing team
• This role will be located in Long Island (Amityville)
• Some perks include offering free lunch on Fridays, hosting happy hours and other events throughout the year

Role Responsibilities- Customer Solutions Specialist

• Primary point-of-contact that supports selected clients
• Work closely with Field Managers on requests and/or issues that may arise
• Provide operations support to all departments within the organization
• Schedule project crews for services, training, and deliveries
• Creating and closing work orders for Regional spreadsheets and Project Crew schedules
• Customer liaison for follow-ups and customer service issues
• Update corresponding client systems to ensure tracking and billing of all services performed
• Manage project budgets; review and correct any variances weekly

Preferred Qualifications- Customer Solutions Specialist

• Bilingual (English and Spanish) is required
• 2+ years professional experience; open to industry
• Experienced in coordinating and scheduling
• Exposure to systems / tech savvy
• Strong customer service skills

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