Customer Solutions Engineer, Google Flights, Professional Services Organization - Google
Cambridge, MA
About the Job
Minimum qualifications:
- Bachelor's degree in Computer Science or equivalent practical experience.
- 3 years of experience in coding (e.g., Python, Scala, Java, Go, or similar) with data structures, algorithms, software design, and cloud technologies.
- 3 years of experience with SQL/MySQL and Unix/Linux operating systems and commands.
- 3 years of experience with troubleshooting in a technical support capacity.
Preferred qualifications:
- 3 years of experience in one or more programming languages such as Java, Python, or C++.
- 3 years of experience navigating business organizations, managing multiple cross-functional stakeholders, and reaching optimal solutions across all associated parties.
- 3 years of experience with cloud solutions, including cloud native development, networking, infrastructure, and security.
- 3 years of experience translating business requirements into technology solutions.
- 3 years of experience working across teams, building relationships, influencing executive leaders and successfully managing multiple priorities.
- Ability to adapt your message to the technical level of the audience and present technical materials to groups and backgrounds.
About the job
The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
The US base salary range for this full-time position is $118,000-$174,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Responsibilities
- Work with the team on Pricing and Shopping products, and build experience in the Travel industry.
- Collaborate cross-functionally to understand and leverage our existing products, tools, and practices. Identify opportunities for improving and expanding these to increase functionality and supportability.
- Implement efficient solutions to technical problems for customers, including design, coding, and deployment.
- Act as an escalation point in the resolution of customers’ issues. This includes participation in an on-call support rotation.
- Work with Flights Solutions Consultants (FSCs) to understand customer business needs. Identify opportunities to improve ability to scale, improve processes, and develop tools and utilities. Advising FSCs and customers’ technical staff on efficient use of our products to meet their changing business needs.