Customer Solutions Architect - Sand Tech Holdings Limited

Are you an experienced, technically-minded Solutions Architect who wants to transform companies around the world with technology? Well, this might just be the job for you!

ABOUT US

Sand Technologies is a fast-growing, technology services company with clients across four continents. The team within Sand has Data Scientists, Data Engineers, Software Engineers, Solutions Architects and Solutions Managers based in South Africa, Romania, the UK and the US who work in the Utilities, Telco, Healthcare, Insurance, Investment, Manufacturing, Oil & Gas and many other sectors.

We believe that enterprises can fundamentally improve the way they run their businesses by leveraging the wealth of data they have access to. We build industrial-grade AI and software applications, supported by digital twin platforms and digital skills transformation, to ensure our applications deliver value. We also deploy technical talent to help our clients achieve their digital transformation objectives. 

THE WIDER SAND GROUP

Africa has an untapped talent pool that is increasing exponentially, with a projected workforce that will exceed India and China by 2035. Fuelled by this, Sand's overall mission is to create work opportunities for millions of Africa's youth and solve the world's shortage of technology talent. 

We have investment backing and plan to become a multi-billion dollar global technology services provider that employs over 100k employees across the globe.

Within the Sand ecosystem, there are two key brands:

• With ALX, we are building the fastest-growing pool of technology talent in the world, training young talent across Software Engineering, Cloud Computing, Data Science and Salesforce. We are shaping the next generation of software engineers in over 60 countries. 
• Through Sand Technologies we support enterprises and scale-ups around the world to develop world-class technology products, build great technology teams, and deliver outstanding customer experience. 

With expertise in software development, data, cloud, machine learning, artificial intelligence, UX design, web development, etc, we provide unparalleled opportunities to technology talent worldwide while reshaping industries, disrupting traditional business models, and creating new opportunities for innovation and growth.

We do hard things!

ABOUT THE ROLE

This role serves two key functions:

• Deeply understanding our clients' problems, advising them on their technical talent needs, and tailoring solutions to meet their unique requirements. You'll collaborate closely with our Business Development team, ensuring that our offerings not only meet but exceed client expectations.
• Engage directly with customers in a pre-sales capacity to understand their full-stack AI solution requirements and articulate how Sand's technology stack integrates into the client's platform.

SPECIFIC KEY RESPONSIBILITIES

• Architecting and designing solutions that meet customer business needs and presenting them in a clear and concise manner
• Immersing yourself in our clients' business landscapes, identifying challenges, and devising innovative solutions to address their pain points effectively. Utilizing your technical expertise and sales acumen, you'll deliver compelling presentations that highlight the value of our services
• Develop SOW of the proposed solution 
• Act as a trusted advisor, both internally and externally, fostering strong relationships based on your expertise. Your guidance will be instrumental in collaborating with the business development team to ensure that client objectives align seamlessly with our solution offerings;
• Engage directly with customers in a pre-sales capacity to understand their full-stack AI solution requirements and articulate how Sand's technology stack integrates into the clients platform;
• Act as a technical liaison between customers, and the internal product development team providing insights on customer features and enhancement requests into core product offerings;
• Drive presales client discussions on solution architecture and articulate technical risks and mitigation strategies.

WHAT ARE WE LOOKING FOR AS AN IDEAL CANDIDATE?

QUALIFICATIONS

• Bachelor's degree in Computer Science, Engineering, or a related field (Master's degree preferred);
• 10+ years of experience in software development, web technologies, Solutions Architect role or similar;
• Full  understanding of Software Development Life Cycle (SDLC);
• Prior Director level or higher Engineering role;
• Prior startup and scale-up experience;
• Relevant certifications, such as AWS Certified Solutions Architect, are a plus;
• Exposure to data engineering and warehousing, including data ingestion, processing, storage, and retrieval;
• Ability to adapt to a fast-paced, dynamic work environment and manage multiple projects simultaneously;
• Strong interpersonal and communication skills, with the ability to communicate complex technical concepts to both technical and non-technical stakeholders.

KEY COMPETENCIES

• Self-starter, curious, driven to make things happen, great communicator, problem solver, ability to build strong relationships with senior stakeholders and quickly define strategic challenges and solutions to address.

This is a remote role based in the mainland US.