Customer Services Representative, Palma Sola Animal Clinic - Veterinary Innovative Partners

We are seeking a friendly and organized Veterinary Customer Services Representative to join our compassionate team at Palma Sola Animal Clinic. As a vital member of our front-line team, you will provide exceptional customer service to clients and ensure the efficient operation of our facility. Your warm demeanor, excellent communication skills, and ability to multitask will contribute to a positive experience for both our clients and their beloved pets.

Responsibilities:

1. Client Interaction and Communication:
• Greet clients warmly and professionally, creating a welcoming and comforting atmosphere.
• Schedule appointments, surgeries, and procedures, ensuring optimal utilization of veterinary staff and resources.
• Answer phone calls, address client inquiries, and provide information about our services and policies.
2. Check-In and Check-Out Procedures:
• Efficiently manage client check-ins, verifying patient information, updating records, and obtaining necessary paperwork.
• Process payments accurately and provide clients with detailed invoices and receipts.
• Coordinate smooth check-out processes, including scheduling follow-up appointments and providing post-operative care instructions.
3. Administrative Tasks and Record Keeping:
• Maintain accurate electronic and paper records, including patient files, appointment logs, and client communication.
• Handle administrative tasks such as filing, faxing, scanning, and data entry.
• Manage and update client information in the practice management software.
4. Client Education and Support:
• Provide basic information about preventive care, vaccinations, and medications.
• Assist clients with completing forms, explaining treatment plans, and addressing concerns.
5. Team Collaboration:
• Collaborate effectively with veterinarians, veterinary technicians, and support staff to ensure smooth patient flow and excellent client service.
• Assist in coordinating appointments, procedures, and special requests.

Qualifications:

• Excellent interpersonal and customer service skills, with a friendly and professional demeanor.
• Strong communication skills, both verbal and written, for effective client interaction and team collaboration.
• Ability to multitask and handle a fast-paced environment with attention to detail.
• Proficiency in using computer software, including practice management systems and Microsoft Office.
• Organizational skills to manage appointments, records, and administrative tasks.
• Empathy and patience when dealing with clients who may be anxious or stressed about their pets' well-being.
• Previous experience in customer service or reception, preferably in a veterinary or healthcare setting, is a plus.

Benefits:

Salary: $17-$20 an hour, to commensurate with experience. 

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Training & Development
• Tuition assistance
• Uniform allowance
• Discounted healthcare for personal pets