Customer Services Representative - EBlock Corp.

E INC is the parent company of EBlock and EDealer, unifying our approach to products, services, and strategies under one Vision and one Mission: to create the best digital auction and retailing platform in the world by connecting the automotive wholesale and retail experiences. Our brands and their technologies make it easy for a vehicle to move between buyers and sellers throughout its entire ownership lifecycle. Learn more at https://www.eblock.com/en-us.

EBlock is an online vehicle auction where vehicles are bought and sold in 60 seconds. At EBlock, we are constantly innovating to adapt to today's automotive dealer’s needs. Our technology gives automotive dealers the opportunity to inspect and sell vehicles through a live online auction from their own dealership. EBlock currently hosts two types of auctions. In the first, dealers can launch and load auctions at the time of vehicle appraisal. The second enables dealers to sell fresh trades or aged inventory. We greatly value our customers’ feedback, which is used to enhance our technology to better serve our users.

The Customer Service Representative (CSR) will be responsible for completing new client registrations and maintaining client information in company databases. As a Customer Service Representative, you will assist clients by phone and email as well as in person at the Physical Auction, ensure smooth operations by verifying information, resolve discrepancies, and provide excellent customer service.

In addition, the CSR will require hard skills relating to computer literacy, technical skills, language, and analytical thinking. Administrative and clerical customer service-oriented tasks will be an essential part of this role.

The successful candidate for this role should possess exceptional communication and interpersonal skills such as: diplomacy, adaptability, dependability, patience, and a willingness to collaborate.

Schedule: 8:30 AM - 5:00 PM PST. Remote: Monday, Wednesday, Friday. On-site at our Inland Empire Logistics Center in Corona, CA: Tuesday, Thursday

What You Will Do:

• Answer incoming calls and customer service inquiries received by email and phone / Work on site at the Inland Empire location to assist clients and colleagues in-person on auction days
• Assist in the registration process of new clients
• Ensure accurate data entry and maintenance of client records
• Communicate effectively with internal teams to ensure account registration or account updates are handled smoothly
• Handle confidential information with discretion and maintain client privacy
• Co-ordinate with multiple departments to communicate, address, and resolve items as necessary
• Miscellaneous duties as assigned

What You Will Need:

• 3 years Customer Service or Admin experience
• Bilingual (English and French/Spanish) an asset, but not mandatory
• Experience in the car auction or automotive industry an asset, but not mandatory
• High degree of accuracy and attention to detail
• Strong customer service skills and email/phone etiquette
• Strong competency with computers and associated software(s) including Microsoft Excel/Word and/or Google Sheets/Docs

What We Offer:

• Competitive pay

• Medical, Dental & Vision

• 401k/RSP with Match

• Company paid Group Life/AD&D insurance

• Paid time off

• Flexible working environment

• Continuous Learning

• And an amazing culture to top it all off!

At E INC, in the spirit of pay transparency, we are excited to share our base pay as it is one part of our total compensation package and is determined within a range. The base pay range for this full-time position is $19.79 - $23.00, and this role may be eligible for discretionary bonuses or commission payments. Your base pay will depend on your skills, qualifications, experience, and location. In addition, our ranges are determined by role, level, and location.

E INC is an equal opportunity employer and affirmatively seeks diversity in its workforce. E INC recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other categories protected by law.

E INC takes cybersecurity seriously. For awareness, all active job openings are listed on our careers page, here: https://careers.eblock.com/careers-home/. E INC will reach out to candidates via our Application Tracking System iCIMS, LinkedIn, and Indeed, through company accounts. E INC does not require bank information, date of birth, social identification information, or upfront fees as part of our application process.

E INC, together with our EBlock and EDealer brands, is creating the best digital auction and retailing platform in the world. To do that we need people who are ready, willing, and able to develop, deliver, and relentlessly refine every aspect of the online buying experience. If you’re interested in putting your talent and passion to work for one of the fastest-growing companies in North America, we'd love to talk.