Customer Services - Customer Service Representative Customer Service Representative - Artech LLC

Job Description: H&PS
LEVEL 13

-Local Candidates Only - remote
-No Visa Restrictions.

Responsibilities:
Communicate with third parties, clients, providers, and update and maintain various systems/tools per standard process documentation.
- Execute transactions without minimal direction, enter data and retrieve information from group specific system
- Answer calls from Providers, Medicaid clients and Third Parties
- Verify and update other insurance coverage
- Communicate with Medicaid clients regarding insurance coverage and Program benefits
- Respond to various requests for information, as needed. Escalate to supervisor as appropriate
- Follow established policies, procedures and methods
- Meet established goals and objectives
- All other duties as assigned

Basic Qualifications
- High School Diploma or GED
- Call Center Experience

• Work location : Austin Tx
• Does this role require vaccination mandate? no
• Will the client pay for travel and expenses? n/a
• What are the chances for extension? high