Customer Service Coordinator & Sales - Better Talent

Smedley Law Group

COMPANY OVERVIEW:

More than sales - you’ll be making a significant impact in the lives of our clients. 

At Smedley Law Group, we understand the hesitation that comes with seeking a new opportunity. You may be concerned about looking like a job hopper, or you may be unsure if your experience fits the next big step. We get it, and we want to alleviate those hesitations. At Smedley Law Group, we understand your career ambitions and offer an environment where your goals can thrive with our collaborative and innovative spirit. 

Who We Are: 

Smedley Law Group is a trusted name in advocacy and family law, deeply rooted in Woodbury, NJ. Client-focused, our mission is to provide clients with highly skilled, effective, highly personalized representation during tough personal situations, drawing on our team’s unparalleled expertise and dedication to practicing in this single area of law. With a steadfast commitment to excellence and client satisfaction, we specialize in crafting legal strategies tailored to each family or individual’s situation, fostering an environment of trust and respect. 

Our team's passion is personalizing our services to each client’s unique circumstances, empowering them to make informed decisions. 

Join us and become a part of an elite team where you can elevate your career, push boundaries, and redefine success in family law.

POSITION SUMMARY:

Are you a seasoned sales professional looking for a role beyond the same old sales jobs? 

As a part of our focus on relationships, Smedley Law Group is looking to hire a Customer Service Coordinator and Sales professional for our family law firm in Gloucester County.

Taking on this role is extremely important as you will serve as the "voice" and first point of contact for potential clients, with the understanding that sales are the lifeblood of the firm. 

This role is designed for you if you have a proven track record of exceeding sales targets, exceptional communication skills, and the empathy to help clients through one of their life's most stressful times. 

Why You’ll Find This Position Rewarding: 

• Opportunity to work in a dynamic legal environment and positively impact clients' lives.
• Competitive compensation package, performance-based bonus, and benefits
• The work environment, culture, and fantastic team members all contribute to a supportive and collaborative team environment. 

What Would Make You Successful: 

If you can represent our office with care and empathy, reassure clients they're in the right place, and use your strong sales skills to guide potential clients to build strong professional relationships with our team, you'll be ideal for this role. 

Take the next step in your career by applying today if you're ready to make a change and join our team.

RESPONSIBILITIES:

• Speak with potential clients, determine the particular issues they are facing, and effectively communicate that the firm is the best choice to resolve those issues.
• Articulate the value of our services and effectively overcome objections, including addressing the consultation fee. 
• Build rapport with potential clients and guide them through the decision-making process. 
• Collaborate with attorneys and other staff to seamlessly transition from initial contact to client engagement. 
• Follow up with potential clients who did not book a consultation or did not retain after consulting with us, with the goal of converting those individuals to retention.
• Maintain complete and accurate records of client interactions and follow-up activities in our system. 

QUALIFICATIONS:

• Proven experience in sales, preferably in the legal industry or a related field.
• Strong objection-handling skills, including confidence in asking questions to overcome objections that arise during a call with a potential new client. 
• Knowledge of legal terminology and processes is preferred. 
• Ability to handle confidential information with discretion. 
• Basic administrative skills with proficiency in Word, Outlook, and Excel.
• Detail-oriented with strong organizational skills. 
• Warm, empathetic, and able to manage emotional clients while maintaining a friendly demeanor and emphasizing customer service. 

COMPENSATION & BENEFITS:

Annual Salary: $40,000 - $65,000 based on experience and achievement

Bonus: Bonuses are achieved upon reaching your sales target. 

Benefits: 

• Paid time off, such as PTO, sick days, and vacation days 
• Health Insurance 
• Retirement benefits 

Scheduling: This role entails working regular business hours with the flexibility to be available after hours as needed.