Customer Service - trak group

Customer Service Representative

Join a dynamic, fast-paced team environment where you’ll play a vital role in providing top-tier service to clients and suppliers. trak group is working with a growing organization to find an experienced B2B Customer Service Representative to support outside sales representatives and hundreds of suppliers. This role offers a hybrid schedule, exciting growth opportunities, and the chance to work under an exceptional manager who truly values her team.

Responsibilities

• Manage high-volume customer accounts and support 3 outside sales reps.
• Handle end-to-end customer needs, including order entry, shipping coordination, credit processing, and managing bills of lading.
• Communicate with clients and suppliers via email and phone, ensuring prompt and professional service.
• Navigate an ever-changing environment with a stop-and-go workflow, juggling multiple priorities and tasks simultaneously.
• Utilize Microsoft Word and Excel to manage data and streamline processes.

Qualifications

• Experience: 3+ years in B2B customer service, ideally within a manufacturing or distribution setting. Chemical industry experience is a plus.
• Skills: Strong multitasking, prioritization, organization, and time management skills.
• Technical Proficiency: Proficient in Microsoft Word and Excel.
• Personality: High energy, team-oriented, with a bubbly, approachable demeanor.
• Adaptability: Thrives in a fast-paced, high-volume environment and can see the big picture while maintaining attention to detail.

Why You’ll Love This Role

• Fantastic Culture: Family-oriented and team-driven environment.
• Growth Opportunities: Join a thriving company with exciting career paths.
• Work-Life Balance: Hybrid schedule alternating weekly between in-office and remote work.
• Amazing Manager: Report to a manager who genuinely cares about her team and fosters a supportive environment.
• Brand-New Office: Work in a beautiful, modern office in West Chester, Ohio.
• Great Perks: Enjoy business casual attire, flexible scheduling, and competitive benefits.

Take your customer service career to the next level in a fast-paced, supportive environment. Apply today at jobs.thetrakgroup.com!