Customer Service - Puttshack - Philadelphia

We are currently seeking a motivated and experienced individual for a full-time remote customer service position. As a customer service representative, you will be responsible for effectively and efficiently managing customer inquiries, feedback, and concerns to provide exceptional support and service.

Key Responsibilities:
- Responding to customer inquiries via phone, email, and chat in a timely and professional manner
- Resolving customer issues and complaints with empathy and patience
- Providing product information, troubleshooting assistance, and general support to customers
- Proactively identifying opportunities to improve customer service processes and procedures
- Collaborating with cross-functional teams to address customer needs and concerns

Qualifications:
- Previous customer service experience is preferred
- Excellent communication skills, both verbal and written
- Strong problem-solving and decision-making abilities
- Ability to multitask and prioritize tasks effectively
- Proficiency in using customer service software and technology
- US residency required

This is a great opportunity for individuals who thrive in a fast-paced environment, possess exceptional customer service skills, and are looking for a rewarding remote position. As a remote employee, you will have the flexibility to work from the comfort of your home while contributing to our team's success.