Customer Service Technician - The Staffing Resource Group, Inc

Customer Service Technician

SRG offers flexible staffing solutions with a national presence. We provide contract, contract-to-hire, direct hire and executive search services. SRG utilizes an innovative approach to identify and qualify talent that is unique to the Staffing industry, featuring a cutting-edge platform that allows us to rapidly and precisely match professionals to client requirements. We have a proprietary database of over one million candidates and maintain continuous contact with our qualified talent.

Title: Customer Service Technician
Location: Oelwein, IA
Industry: Healthcare
Salary: $17-19/hr.
Schedule: Mon-Fri, 8am-5pm
Employment Type: Permanent

Summary:
We are seeking a dedicated Customer Service Technician to join our team. In this position, you are responsible as needed for the delivery, set up, and maintenance of medical equipment, oxygen, and supplies, and the instruction to patients and/or caregivers concerning proper use and maintenance of equipment. Position is also responsible as needed for providing customer service over the phone and in-person to patients and referral sources.

Responsibilities:

• Adheres to company policies and procedures in regard to using personnel protective safety equipment
• Assists with updating respiratory grid
• Available for on-call assignments as needed
• Completes all necessary delivery forms and paperwork including, but not limited to invoices, work orders, manifests and logs, patient care instructions, route sheets, etc.
• Coordinates verification of Medicare, Medicaid, and private insurance coverage information
• Delivers, sets up and maintains equipment at the delivery address using company vehicle
• Develops and maintains working knowledge of current products and services offered by the company and all applicable governmental regulations
• Educates the patient and/or caregiver on the safe use and maintenance of the delivered items
• Maintains assigned company vehicle in a clean and safe working condition
• Maintains referral log
• Manages all aspects of intake: answering the phone and receiving faxes, collecting patient and referral source information, data input into IMBS, printing tickets, assembling charts and processing paperwork
• Monitors office supplies
• Observes additional needs that the patient may have and reports same during morning meeting
• Prepares CMNs/SOPs for Sales Reps and documents on tracking log
• Prepares complete and accurate files for Billing Department
• Prepares tickets for daily routes
• Provides service for walk-in patients
• Reports equipment hazards and/or product incidents as required
• Works with location personnel to coordinate deliveries
• Performs other duties as assigned
• Travel via company vehicle required to patient s homes for set-ups and recurring delivery

• Background investigation (company-wide)
• Drug screen
• Valid driver s license in state of residence with a clean driving record
• High school diploma or GED equivalent, required

• Experience with medical equipment, preferred
• One year of related work experience, preferred
• Medical terminology, preferred

• Lift and carry office equipment at times
• Requires sitting, walking, standing, talking and listening
• Requires close vision to small print on computer and/or tablet and paperwork
• Requires lifting (minimum of 65 pounds) and transporting of patient equipment
• Requires contact with patients and equipment with potential exposure to contagious pathogens
• Requires driving a company vehicle for the majority of the workday
• Required to comply with Rotech Respiratory Protection & N95 Mask Fit Testing Policy
  • Medical Evaluation and Fit Testing Compliance in a timely manner
  • Annual Recertification
  • Keep face clean-shaven to ensure N95 Mask face-seal protection per OSHA guidelines

ADA/EOE

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