Customer Service/Technical Support/Parts Representative at Express Employment Professionals

Holland, OH

$17 Per Hour FIRM

Monday-Friday 8A-430P

Parts department representative position that includes assisting the customers via phone, email, or fax by receiving and filling parts orders.  Some small assembly is required with this position.  This position reports to the Plant Manager.

Responsibilities:

• Handle incoming phone calls for retail parts sales.
• Assist callers by determining which part is needed.
• Assist customers by receiving & filling emailed parts orders.
• Research database for the correct part or parts numbers & inventory available.
• Accurately document & record parts calls and events into our customer relationship management system.
• Follow communication procedures, guidelines, and policies
• Order Entry: Placement of orders.

Requirements:

·         Excellent communication, listening, and problem-solving skills

·       Computer experience with Microsoft products such as Excel & Word & order entry systems such as Macola  

·         Proven customer support experience or experience as a client representative.

·         Ability to multi-task, prioritize, and manage time effectively.

·         Able to work individually or as a team.

·         Self-motivated/ Positive attitude and attention to detail

·         Ability to lift up to 30 lbs.

·         Some mechanical knowledge.

#TOH