Customer Service Team Member at Stonefire Grill Management

Catering Sales Team Member | JOB DESCRIPTION

Reports to: Catering Office Manager | Location: Pasadena

FLSA Status: Non-Exempt | Compensation Range $18.00-$19.00

ABOUT THE ROLE / Driven by our values and an innate understanding of our culture, the Catering Services Team Member provides our guests who reach out to our catering office with exceptional and memorable catering events that exceed their expectations. This is provided through the friendly, helpful and accurate planning of the event in conjunction with the party host and the restaurants.

This position has partnership relationships with Catering Office, Marketing, Operations, and Restaurant Management Teams.

CORE RESPONSIBILITIES

• Manages inbound calls from our guests and serves all their catering needs and requests through skilled catering sales and service expertise to ensure superior Stonefire Grill events.
• Expert knowledge of Stonefire Grill's menu, and Stonefire Grill event coordination, to make certain all guests' expectations are met and exceeded.
• Supports the Catering Services Office Manager in leading the Catering Services Office team through proper training systems, adherence to policies, company standards, and implementation of our service standards.
• Works carefully and accurately with the Caterease database so that all required information is present.
• Ensures a seamless Catering Events handoff from Catering Office to Restaurant Operations Teams, to make certain there is consistent delivery of Stonefire's high level of food and service experiences.
• Maintains a guest and team-first focus daily. Demonstrates respect and loyalty to the entire Team every shift.
• Drives catering sales generation through outbound sales calls, follow-ups with Stonefire guests and quotes received.
• Follows up with guests to collect feedback and ensure their catering needs were exceeded and will be choosing STONEFIRE for their next event.
• Performs all administrative duties to include returning voicemails, answering emails, and requesting event insurance accurately and in a timely matter.
• All training will take place in the Home Office and will require in person attendance until completed.
• The role will require a minimum of 3 days at the Pasadena Office.
• Performs other related work and projects as assigned by Management.

LEADERSHIP & CULTURE

• Is Happy to Serve and leads through humble service.
• Excels in relationship management and thrives in presentation environments.
• Demonstrates integrity and commitment in the work environment to the Company's Mission, Vision and Values.
• Effectively operates independently with minimal direction.
• Achieves exceptional service with all prospective and existing guests and individuals, including the internal Team in support of the role.
• Actively identifies needs and works strategically and tactically to take company work from the conceptual level all the way through to the tangible, operational and executed levels of successful completion.

QUALIFICATIONS

• 1+ years of guest service experience, preferred.
• 1+ years of high-level phone experience to include assisting guests, preferred.
• Catering and food service experience highly preferred.
• Strong organizational and exceptional communication skills.
• High level computer skills to include Microsoft programs.
• Must be an individual of high integrity and have an innate ability to interact with different types of people.
• Open to coaching and development, values critical to Stonefire Grill and its success.
• Have an ability to work independently, or as a team member, while maintaining focus and productivity.
• Available weekends and holidays as needed.

Compensation details: 18-19 Hourly Wage

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