Customer Service Team Lead - Pellitteri Waste Systems Inc

Customer Service - Team Lead

Pellitteri Waste Systems, Inc. Madison, WI, USA

Compensation: $23.00/hr

Employment Type: Full-Time M-F (7:00 AM - 4:30 PM)

Why Work Here?

Enjoy working for a family owned business that puts integrity, passion and pride into all of our work. Pellitteri Waste Systems, Inc., has been a locally owned and operated company for over 70 years. We are searching for an experienced, positive and enthusiastic Team Lead to join our Customer Service team! Check out our Recruitment Video at https://youtu.be/cBnlmguF9-Y.

We offer:

• Competitive weekly pay
• Paid time off
• Free and low-cost Health Insurance options, dental and vision insurance
• 401k plan, with a generous match of up to 4%

Responsibilities:

• Serve as the team leader under our CS Management team

• Handle customer inquiries regarding recycling and waste hauling

• Handle any customer complaints that get escalated up the line

• Become knowledgeable of all our divisions and what unique services each require

• Effectively increase sales and customer satisfaction, as well as maintain long-term customer relations, mainly via phone and email

• Document and update records based on interactions

• Be hardworking, reliable, flexible, and enthusiastic

• Other relevant duties as assigned

Qualifications:

• Ability to think critically and problem-solve with creative solutions

• Experience using various computer programs e.g. word processing, spreadsheets, calendars, etc.

• Previous experience in customer service, sales, food or beverage services or other related fields

• Previous experience in account management preferred, but not required

• Familiarity with or the ability to learn our service area of South Central Wisconsin

• Ability to prioritize, multitask, be detail-oriented and efficient

• Positive and professional demeanor

• Excellent written and verbal communication skills

About Pellitteri Waste Systems, Inc.:

Pellitteri Waste Systems, Inc. provides commercial and residential waste recovery systems, as well as at the customer site confidential document destruction. Our mission is to continue the family business and the Pellitteri's tradition of service by promptly responding to customer needs, offering individualized solutions, communicating effectively and following through. These solutions will be environmentally and fiscally responsible. Our commitment to safety, professionalism, staff and growth will foster an environment which benefits our team, clients and community. PWS, Inc. is An Equal Opportunity / Affirmative Action Employer.

Company website: http://www.Pellitteri.com

Company address: 7035 Raywood Road, Madison WI 53713