Customer Service Support Tech (MP334023) - Barton Staffing Solutions
ELK GROVE VILLAGE, IL 60007
About the Job
Client located in Elk Grove seeking a Customer Service Specialist to manage their order fulfillment and insure customer inquiries are handled promptly and accurately.
Monday to Friday
7:30 am to 4:30 pm
Pay Rate: $18.00 Hour
Job Responsibilities:
Basic Function:
Responsible for efficient order fulfillment and shipment of parts for Customer Service/Technical Support Representatives and online purchases. This includes processing returns, maintaining inventory, and organizing the Customer Service parts area.
Responsible for efficient order fulfillment and shipment of parts for Customer Service/Technical Support Representatives and online purchases. This includes processing returns, maintaining inventory, and organizing the Customer Service parts area.
Principal Responsibilities:
- Answer incoming customer calls
- Respond to incoming customer emails from Tech Support, website contacts, and direct emails
- Oversee the order fulfillment process:
- Accurately enter, fulfill, and bill in-stock orders within 24 hours.
- Communicate with CSR/Technical Support and Customer Service Manager on order questions or issues.
- Coordinate with Factory Line Supervisors to ensure necessary parts are assembled.
- Work with Shipping Associate for off-site parts retrieval.
- Assist with order picking, prepare Transfer Orders, and determine shipping rates for customers.
- Prepare commercial invoices for international shipments and follow up on backorders and shipping discrepancies.
- Manage the Return Merchandise Authorization (RMA) process:
- Process RMA orders, provide return shipping labels, and log all RMAs.
- Track and transfer parts in NetSuite to ensure accurate inventory.
- Work with Accounting to issue credits as needed and follow up on outstanding RMAs monthly.
- Maintain Customer Service Parts Inventory:
- Perform monthly cycle counts, transfer necessary parts to Customer Service Inventory, and keep bins organized.
- Manage shipping supplies inventory and order as needed.
- Update all customer and parts information in NetSuite accurately.
- Participate in weekly team calls and collaborate on process improvements and department initiatives.
Requirements:
Education and Experience:
- 1-2 years in customer service roles.
- 1-2 years in order fulfillment and packaging.
- Experience with online retail order processing preferred.
- Experience with NetSuite is a plus.
Key Competencies:
- High attention to detail and accuracy.
- Excellent organization, multi-tasking, and time management skills.
- Ability to work with a sense of urgency and meet deadlines.
- Strong problem-solving skills and team oriented.
- Proficient in MS Office and Excel.
- Physical ability to climb ladders and lift up to 40 lbs.
Apply NOW by Clicking on "Apply Now"
Or Call Ida, Letty, or Sandra at (708) 343-5070
Or Send your resume to Melrose@BartonStaffing.com
Or Apply online at www.BartonStaffing.com
Or We'd love to meet you - come in and apply in person:
1119 N. 25th Ave.
Melrose Park, IL 60160
Here is why YOU should work for Barton Staffing Solutions:
- Weekly Pay every Wednesday – always on time!
- Medical Insurance Benefit options.
- Holiday Paid Time Off for long-term good attendance.
- Referral Program – get paid a BONUS for referring your friends!
- Many jobs are TEMP-to-HIRE with Long-Term Career Potential!!
- Drug Test, Background Check and E-Verify Required.
Come in or just call us to ask about these and other reasons working for Barton Staffing Solutions is your best option.
#ZR
Requirements:
Education and Experience:
- 1-2 years in customer service roles.
- 1-2 years in order fulfillment and packaging.
- Experience with online retail order processing preferred.
- Experience with NetSuite is a plus.
Key Competencies:
- High attention to detail and accuracy.
- Excellent organization, multi-tasking, and time management skills.
- Ability to work with a sense of urgency and meet deadlines.
- Strong problem-solving skills and team oriented.
- Proficient in MS Office and Excel.
- Physical ability to climb ladders and lift up to 40 lbs.
Apply NOW by Clicking on "Apply Now"
Or Call Ida, Letty, or Sandra at (708) 343-5070
Or Send your resume to Melrose@BartonStaffing.com
Or Apply online at www.BartonStaffing.com
Or We'd love to meet you - come in and apply in person:
1119 N. 25th Ave.
Melrose Park, IL 60160
Here is why YOU should work for Barton Staffing Solutions:
- Weekly Pay every Wednesday – always on time!
- Medical Insurance Benefit options.
- Holiday Paid Time Off for long-term good attendance.
- Referral Program – get paid a BONUS for referring your friends!
- Many jobs are TEMP-to-HIRE with Long-Term Career Potential!!
- Drug Test, Background Check and E-Verify Required.
Come in or just call us to ask about these and other reasons working for Barton Staffing Solutions is your best option.
#ZR
Source : Barton Staffing Solutions