CUSTOMER SERVICE SUPPORT - Spherion

The Customer Service Support Representative serves as the first point of contact for customers, providing assistance with inquiries, resolving complaints, and ensuring a positive customer experience. This role requires excellent communication skills, problem-solving abilities, and a customer-focused attitude to maintain and enhance customer satisfaction.

Responsibilities:
Respond promptly to customer inquiries via phone, email, live chat, or in person.
Provide accurate information about products, services, and company policies.
Identify and resolve customer issues or complaints efficiently and professionally.
Troubleshoot and resolve product or service issues by understanding the customer???s concerns and implementing appropriate solutions.
Escalate complex problems to the appropriate department or supervisor as needed.
Follow up with customers to ensure issues are fully resolved and satisfaction is achieved.
Assist customers with placing orders, tracking shipments, and managing accounts.
Update customer records in the system to reflect accurate and current information.
Process refunds, returns, and exchanges in accordance with company policies.
Maintain a thorough understanding of the company???s products and services.
Provide detailed explanations and recommendations to customers based on their needs.
Stay informed about updates, changes, or promotions related to products or services.
Document all customer interactions, inquiries, and resolutions in the customer relationship management (CRM) system.
Generate and analyze reports on customer service metrics, including response time and resolution rate.
Assist with team projects, training sessions, and other administrative duties as assigned.
Monitor and ensure high levels of customer satisfaction through friendly and empathetic interactions.
Gather customer feedback to help improve services, products, and processes.

Working hours: 8:00 AM - 5:00 PM

Skills:
High school diploma or equivalent required.
Associate's or Bachelor's degree in business administration, communication, or a related field preferred.

Education:
Associate

Experience:
1-4 years

Qualifications:
Previous experience in customer service, support, or a related role is preferred.
Familiarity with CRM systems and customer support tools is a plus.
Strong verbal and written communication skills.
Exceptional interpersonal and active listening skills.
Problem-solving and conflict resolution capabilities.
Ability to multitask, prioritize, and manage time effectively.
Proficiency in Microsoft Office Suite and basic knowledge of database management.
Patience, empathy, and a customer-focused attitude.
Ability to work independently and as part of a team.
Flexibility to adapt to changing priorities or customer needs.


Apply today!

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).