Customer Service Supervisor - Murata Electronics North America

The primary responsibility for this position is to supervise the Sales Planner function within the Account Services organization. 

Hybrid from Smyrna, Georgia 

• Provide leadership and supervision to direct reports (Sales Planners). Selects and manages the performance of direct reports.
• Provide day-to-day operational support to Sales Planners while monitoring/balancing their workloads.
• Train and educate staff in compliance with company policies, procedures, and ISO compliance.
• Develop internal processes with a focus on improving customer satisfaction, process improvements, and improvement in accuracy.
• Provide input on tools needed to assist in servicing accounts.
• Provide input on metrics measurements for service.

• Create and distribute reports, as required.
• Perform other job-related responsibilities and duties as may be assigned from time to time.

• High School Diploma or GED.
• Three+ years of experience in service or materials management.
• Intermediate proficiency with Microsoft Excel, Word, and PowerPoint as well as typing skills for accurate data entry.
• Strong analytical skills, high attention to detail, and organization. Effective collaboration and communication skills as well as strong interpersonal skills.
• Dependable with the ability to meet tight deadlines in a high-pressure environment while effectively prioritizing workloads.
• Ability to understand customer forecasts, the impact it has on a factory, and how to use the demand information to meet customer requirements.
• Ability to effectively analyze a situation and communicate the resolution to others. Adaptable with the ability to consistently deal with ever-changing conditions.
• Proven success in interfacing with customers in global locations.

• Previous supervisory experience in service or operations.
• Knowledge of Murata’s industry, basic business principles, cultural diversities, organization, and products.
• Strong proficiency with Microsoft Excel and Access.

• Infrequent domestic travel, approximately once per quarter.