Customer Service Supervisor - Ollie's Bargain Outlet
Semmes, AL
About the Job
+ BE CARING- How do I treat others with courtesy, dignity, and respect? + BE VALUE OBSESSED- Live the “good stuff cheap” mindset
+ BE COMMITTED- Operate with grit, passion, tenacity, and action
+ BE GROWING- How do we get better every day? + BE REAL- Associates should be honest, transparent, genuine, trustworthy, and sincere
Ollie’s Associate Benefits: + + Medical, Dental, Vision, and RX coverage begins after 90 Days of employment
+ 401K, generous company match with immediate vesting
+ Strong field sales career growth & talent development culture for top performers
+ 20% associate discount on all Ollie's purchases
+ Vast array of voluntary benefits
The Customer Service Supervisor ensures the efficient operation of the front end of the store
The Customer Service Supervisor leads a sales team that is passionate about selling merchandise and ensuring a good customer experience
Come join our 40-year history of retail success, and earn a 20% discount on all your Ollie's purchases
Primary Responsibilities: + Greet and acknowledge every customer with Ollie's "Yes I Care, Yes I Can" approach to build long term customer loyalty
+ Resolve customer service issues including answering questions, assisting to complete transactions, and communicating customer requests to Team Leaders when necessary
+ Ensure that all product at the front end is merchandised per the visual merchandise standards
+ Ensure that the front-end, entrance, and exterior of the building are maintained properly
+ Ensure that front end operations, store standards, and company programs meet all operational expectations
+ Assist with developing, evaluating, and supervising front end Associates
+ Complete any additional responsibilities and/or duties as assigned
Qualifications: + Minimum of one to two years’ retail experience in a mid-size to large retail service-oriented business preferred
+ Ability to work evenings, weekends, and holidays on a regular basis
+ Must have a positive attitude and the ability to interact well with others
Physical Requirements: + Ability to lift and carry up to 50 pounds
+ Ability to push and pull up to 35 pounds
+ Ability to stand for extended periods and work in a safe manner Ollie’s is an equal opportunity employer
In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex, national origin, age, veteran’s status, disability, or any other legally protected status
Qualifications Motivations Preferred + Peer Recognition: Inspired to perform well by the praise of coworkers + Growth Opportunities: Inspired to perform well by the chance to take on more responsibility + Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization Experience Required + Cash handling