Customer Service Supervisor - ABM Industries

Overview

PAY: $26.46 Per Hour

The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data.

You may be eligible to participate in a Company incentive or bonus program.

ABM offers a comprehensive benefits package.  For information about ABM’s benefits, visit ABM 

ABM 2025 Employee Benefits (Frontline) | Programa de Beneficios de ABM (2025)

POSITION RESPONSIBILITIES

• Manager passenger complaints
• Will manage a staff of 50 plus on various shifts
• Maintain contract specifications
• Maintain service quantity and quality to client and the company
• Perform safety and HR Audits
• Interview and select new employees
• Perform job counseling and issue employee discipline as necessary in partnership with the Human Resources Business Partner or Manager
• Injury reporting
• Produce daily shift reports
• Scheduling
• Hiring
• Maintain staffing levels
• Assign tasks to workers based on job requirements as specified by the contract or special assignments requested by the customer
• Training of new staff and oversee on-going training of existing employees in use of equipment, safety practices, and regulations
• Perform daily quality control inspections
• Process weekly payroll and ensure payroll is submitted in accordance with wage and Hour laws
• Complete and submit employee change forms to Human Resources as needed
• Perform other duties as assigned or requested

 KNOWLEDGE, SKILLS & ABILITIES

• Two plus years of supervisory experience and managing employees
• Two years of customer service experience in aviation operations
• Knowledge of Microsoft Office  including Excel, Outlook, Powerpoint & Word
• Good communication skills both written and verbal