Customer Service Supervisor - Source Logistics

About Us:

At Source Logistics, we specialize in offering customized logistics and supply chain solutions in US markets such as: Full Service Warehousing, Order Processing, E-commerce Fulfillment, Marketing Fulfillment, Digital Printing, Complete Transportation Solutions and Information/Data Supply Chain Services.

We cater our array of services to multiple types of industries such as: food and beverage, apparel, retail, health and beauty, medical, industrial, technology, financial and others. Our mission is to help US and foreign-based companies expand and offer their services to their US customers. We help companies from all over North America, South America, Europe and Asia increase their market presence in the US through competitive supply chain solutions.

We have over 1.7 million square feet of warehouse space, strategically located throughout the US to provide our clients the ability to easily service their customers. Our warehouses are located in Los Angeles, CA; N. Monroe, NJ; Portland, OR; Houston and Laredo TX.

Responsibilities:

• Organizes, directs, and monitors daily activities of customer service representatives.
• Distributes workload to customer service team; monitors and reviews performance.
• Monitors service calls to observe customer service representatives’ demeanor, technical accuracy, and conformity to company policies; provides feedback as needed.
• Monitors and analyzes productivity of customer service representatives; generates reports based on analysis.
• Fields questions from customer service representatives and clients; recommends corrective services to address customer complaints.
• Establishes procedures, prepares and coordinates schedules, and expedites workflow.
• Compiles status and work-volume reports for management.
• Maintains records of customer service requests and complaints.
• Hires, trains, motivates, and rewards customer service representatives.
• Manages workers and resolves grievances.
• Possesses and maintains thorough knowledge product information.
• Prepares reports and correspondence as needed.
• Performs customer service representative duties as needed.
• Performs other related duties as assigned by management.

Requirements:

• Bachelor’s degree (B. A.) or equivalent, two to four years related experience, or equivalent combination of education and experience.
• Basic competence in duties and tasks of supervised employees.
• Strong organizational, problem-solving, and analytical skills
• Ability to manage priorities and workflow
• Excellent customer service and interpersonal skills.
• Demonstrated ability to supervise and motivate subordinates.
• Good judgement with the ability to make timely and sound decisions
• Creative, flexible, and innovative team player
• Commitment to excellence and high standards.
• Excellent written and verbal communication skills.
• Bilingual in English and Spanish is a MUST

Bonus Points:

• Experience supervising employees

Perks:

• Great benefits package
• 401k plan with company match
• Generous PTO policy