Customer Service from Collabera

Client: Banking and Finance

Role Title: Data Entry/ CSR

Location:Stanford, CA 94305

Duration: 03 months + Possible Extension

Schedule: Mon-Fri : Basic business hours

Start date: ASAP

Pay rate : $20 -$24/ hr 

Job Description:

• The National Accounts Fiber Coordinator is responsible for managing the movement of recyclable materials generated through the production process originating from external distribution centers and other National Account facilities to internal mills as well as external customers.


• This role is focused on high volume, single product transactions with 90% shipments via trucks and 10% or less via rail and export.


• The Fiber Coordinator schedules pickups weekly as per allocations provided by sales team. This position serves as the first point of contact for suppliers and customers to satisfy their needs and expectations in a manner that builds strong business rapport and customer trust and confidence and liaisons between the sales team, suppliers, customers, logistics and accounting, providing overall customer service and support to all capabilities.

Major Job Responsibilities:

• Receive and pcirocess routine supplier and customer orders, inquiries and/or concerns regarding shipments of recyclable materials.


• Manage weekly allocations for recyclable commodities, schedule and monitor movement with logistics and customers to ensure timely pickups and deliveries.


• Works with supply team to ensure proper mill inventories are maintained.


• Adapt to changing market conditions which can result in changes to load schedules.


• Manage quality and safety exceptions with sense of urgency upon notification to minimize cost. Ensure accurate and timely payments to suppliers and invoices to customers, maintain documentation in Cie Trade system.


• Respond to inquiries timely, review discrepancies and research data, as necessary.


• Maintain account profile data of supplier and customer contact information, scheduling requirements, commodities and any other pertinent account information in Book of Business notes and update as changes occur.


• Responsible for meeting weekly metrics set by management to ensure all loads are being maintained and managed accordingly.