Customer Service Specialist - Saft America, Inc.

All About You:

The Customer Service Specialist will be responsible for a variety of duties including customer account management, order processing, and post-order support. This role involves working with internal departments to ensure efficient resolution of customer issues and compliance with company policies. The position also includes administrative support for sales activities, documentation creation and maintenance, and coordination of logistics for accessory item inquiries. The ideal candidate will be adept at multi-tasking and have strong communication skills to effectively handle customer and internal team interactions.

Requirements:

• Associate Degree in Business field and/or Equivalent Experience
• Three years of sales or customer service experience is required
• Excellent computer skills, including proficiency in Word processing, Excel and Outlook
• Excellent verbal and written communication skills along with attention to detail
• Ability to handle and maintain confidential information
• Capable of multitasking and possess strong time management skills
• Preferred experience with ERP systems
• Ability to maintain professional communication in challenging situations

Responsibilities:

• Provide post- order support, including expediting, freight issues and resolving assembly/documentation queries
• Review customer purchase orders for compliance with terms and conditions
• Enter new orders accurately and promptly in the QAD system
• Coordinate with internal departments for efficient resolution of all customer claims
• Act as the primary point of contact for day-to-day activities such as contract review, order processing and customer/representative communication
• Create and update customer accounts in the SAFT data entry system
• Ensure accurate and timely processing of quotes
• Ensure compliance with internal procedures for cancellations and returns
• Generate accurate and timely shipping, customer backlog and credit status report
• Actively support the sales team with administrative tasks, bookings and sales reports
• Create and maintain documentation for division or brand assignment

What We Offer:

Whether you are just getting started or are an experienced professional, we offer a robust total rewards package to include generous compensation based on market standards, healthcare, wellness, adoption assistance, discounted stock purchase, career development and recognition programs. Some of our superior benefits include parental (maternal and paternal) leave, 401K retirement contribution match at 7%, educational assistance (tuition reimbursement), Short-term Disability (STD), paid holidays, paid vacation, and paid employee referral award.

 

We appreciate diverse skills/experience and yours could add immense value to our team. Our customers have varied backgrounds and so do our employees. If you are excited about leaving your footprint on our technical customer-centric solutions while increasing sales, we would love to hear from you.

 

We are proud to be an equal opportunity employer committed to providing employment opportunities regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, and genetic information. If you require an accommodation to complete the application or interview process, please contact us by email at reasonableaccommodation@saft.com and let us know the nature of your request and your contact information.

About Us:

Saft is a global battery company like no other. Thanks to our historical expertise, combined with our unique industrial approach, we have a leading position in meeting the demands of our customers. Our batteries and battery systems make a difference for all the market sectors they serve. Established in 19 countries and supported by our 16 production sites, Saft has more than 4,000 employees across the planet and have been manufacturing batteries for more than 100 years. Since 2016, Saft is a wholly owned subsidiary of TotalEnergies, a broad energy company that produces and markets energies on a global scale: oil and biofuels, natural gas and green gases, renewables, and electricity. Their 105,000 employees are committed to energy that is ever more affordable, cleaner, more reliable, and accessible to as many people as possible. The Company is active in more than 130 countries and puts sustainable development in all its dimensions at the heart of its projects and operations to contribute to the well-being of people.

Salary Range:USD $0.00 - USD $0.00 /Yr.