Customer Service Specialist - The Contractor Consultants

Stuart, FL

About the Job

Join Apex Pavers & Pools: Become Our Customer Service Specialist!

Job Title: Customer Service Specialist / Lead Intake Specialist
Company Name: Apex Pavers & Pools
Salary: $20 - $24 per hour, based on experience

Full Job Description:
We are seeking a dedicated and personable Customer Service Specialist / Lead Intake Specialist to join our team. The ideal candidate will be responsible for ensuring that all client interactions are positive and that client needs are met promptly and efficiently. This role requires excellent communication skills, keen attention to detail, and a passion for providing outstanding customer service.

Who we are:
Apex Pavers & Pools enhances and beautifies environments through top-tier paver and pool installations. Rooted in family values, we extend this sense of family to our employees and the communities we serve. Our commitment to integrity, quality, and customer satisfaction has established us as a leader in the industry. We guarantee our work for five years, supported by additional warranties from our manufacturing partners. At Apex Pavers & Pools, we pride ourselves on delivering projects efficiently and to the highest standards, ensuring peace of mind and exceptional value for our clients.

Responsibilities include but are not limited to:

Customer Service: Respond to customer inquiries via phone, email, and in-person, providing accurate and timely information. Assist clients with project updates, answering questions, and resolving any issues that arise.
Lead Intake Specialist: Focus on customer service when customers call and visit the showroom. Follow up to confirm appointments, qualify appointments, and schedule for the sales team to meet with clients.
Office Administration: Maintain and update customer records, coordinate with the project management team, and facilitate communication between clients and the construction team. Perform various office tasks, including mailing, follow-up, orders, and keeping the showroom presentable.
Sales Support: Show customers around the showroom, assist in scheduling appointments and follow-ups, prepare and send out customer satisfaction surveys, support the sales team by providing information to potential clients, and assist with follow-up communications.
Computer Skills: Proficiency in using customer service software, Microsoft Office, and CRM systems.

The ideal candidate should possess:

High school diploma or equivalent; an Associate degree or higher is preferred.
Minimum of 2 years of experience in a customer service role, preferably within the construction or home improvement industry.
Excellent verbal and written communication skills.
Strong organizational skills and attention to detail.
Sales experience and acumen.
Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
Exceptional problem-solving skills with a customer-focused approach.
Positive attitude and a professional demeanor.
Ability to work well independently and as part of a team.
Computer proficiency and ability to learn processes quickly to set clients up for success and manage expectations.

Benefits:

401(k)
401(k) matching
Dental Insurance
Health Insurance
Vision Insurance
Paid Time Off
Career Growth Opportunities
Continued Training and Certifications

Schedule:

Full Time on-site in Stuart, FL
Monday to Friday

Work Location:

In Person
Stuart, FL 34994: Relocate before starting work (Required)

Join Apex Pavers & Pools and contribute to our mission of delivering top-notch paver and pool construction services while providing exceptional customer experiences. Apply today and become a key player in our esteemed team!

We foster a family-like environment where every employee is valued. As an equal opportunity employer, we prioritize diversity in our workforce, recognizing that innovation thrives on varied perspectives. We embrace individuals from diverse backgrounds, including ethnicity, religion, and education, without regard to race, age, gender, or sexual identity.

Source : The Contractor Consultants