Customer Service Specialist at Jobot

Statesboro, GA 30458

About the Job

Experienced in customer service in an industrial manufacturing environment? Take a closer look!

This Jobot Job is hosted by: Jenner Wiggins
Are you a fit? Easy Apply now by clicking the "Quick Apply" button
and sending us your resume.
Salary: $50,000 - $60,000 per year

A bit about us:

We are a manufacturer of liquid flow meters, equipment, and engineered measurement solutions for the petroleum and industrial markets. We design, engineer, and manufacture world-class measurement and control solutions. Our ISO-certified facility contains one of the largest flow calibration centers in North America. We also have an in-house service center that specializes in the repair, remanufactured, and recertification of all our products, in addition to meters and valves from other manufacturers.

Why join us?

Family-owned company that has been around for almost 100 years!
Collaborative team environment where everyone knows each other!
An industry leader in the products we offer!

Job Details

MUST HAVES:

MS Office Suites

STRONG NICE TO HAVES:

Customer service in industrial or manufacturing industries.
Liquid Flow company.

DUTIES & RESPONSIBILITIES:

Technical Support: Provide technical assistance to customers regarding the installation, operation, maintenance, and troubleshooting of flow meters and valves used in our industry.
Issue Resolution: Diagnose and resolve fundamental technical problems related to our products, working closely with customers to ensure minimal downtime in their operations.
Escalate complex issues to specialized teams when necessary.
Product Guidance: Offer expert advice on selecting and using flow meters and valves to meet specific operational needs. Provide recommendations based on customer requirements and industry best practices.
Quotes and Orders: Prepare accurate customer quotes based on their specific needs and requirements. Enter orders into the system and ensure they are processed efficiently and correctly.
Documentation: Maintain detailed records of customer interactions, technical issues, quotes, orders, and solutions.
Customer Communication: Communicate clearly with customers to understand their technical challenges, provide solutions, and ensure they receive accurate quotes and timely order processing.
Collaboration: Work closely with planning, purchasing, manufacturing, and engineering teams to ensure customer orders are on track.
Communicate any changes in delivery schedules to customers to manage expectations and maintain satisfaction.
Customer Satisfaction: Strive to meet and exceed customer expectations. Ensure that customer support processes align with industry standards and the company’s quality objectives.
Terms and Conditions: Possess a basic understanding of the terms and conditions of orders, including payment terms, warranties, and other contractual obligations.
Incoterms Knowledge: Understand how they apply to shipping and delivering products, ensuring customers are informed of their responsibilities and liabilities in international transactions.

EDUCATION & EXPERIENCE:

Education: Technical diploma in a relevant field (e.g., Mechanical Engineering Technology, Process Technology, or similar). Equivalent industry experience may be considered.
Experience: 3+ years of experience in a technical support role
Technical Expertise: Basic understanding of technical matters
Problem-Solving: Strong analytical skills with the ability to troubleshoot and resolve technical issues efficiently.
Customer-focused: Interpersonal skills and a customer-oriented mindset.
Team Collaboration: Ability to work effectively in a team environment and collaborate with cross-functional teams.
Attention to Detail: organizational skills with the ability to prepare accurate quotes and enter orders.

Interested in hearing more? Easy Apply now by clicking the "Quick Apply" button.