Customer Service Specialist at Venteon
Southfield, MI 48076
About the Job
Harvard Resource Solutions is seeking a Customer Service Specialist on a direct hire basis for their automotive supplier client in Southfield, MI.
Duties ofCustomer Service Specialist:
- Provide exceptional customer service to internal and external customers.
- Process orders in a professional, friendly, consistent, and timely fashion, including providing prices for customers, salespeople, drivers, and management.
- Assist with the processing of delivery documents, including listing items sold, amounts due, credit terms, and dates of shipment.
- Process product returns or incorrectly billed merchandise.
- Analyze purchase orders, purchasing history, special instructions, or shipping rules to compile needed data for orders.
- Process invoices, including checks and cash, and reconcile invoice discrepancies.
- Respond to requests from customers for information and engage in technical discussions with customers.
- Promote solutions and services, resolve customer complaints courteously, professionally, and in a timely manner.
- Remain knowledgeable and up-to-date on product changes and developments.
- Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer s experience.
- Work with the manager to ensure proper customer service is being delivered and serve as an inside liaison to the outside sales team regarding delivery time, order status, etc.
- High school diploma or general education degree (GED).
- 2 to 3 years of direct work experience in a customer service capacity and billing experience.
- Strong knowledge of retail and/or wholesale sales principles, methods, practices, and techniques.
- Data entry experience with extreme accuracy and precision.
- Ability to learn quickly, experience in MS Office, specifically Excel, Word, and Outlook.
- Excellent written and oral communication skills, customer relationship skills, and ability to multi-task.
- Excellent follow-up, organizational, and detail-oriented skills.
- Strong problem identification and resolution skills, able to build and maintain lasting relationships with customers.
- Excellent listening skills, self-motivated with high energy, and an engaging level of enthusiasm.
- Able to perform mathematical calculations with a high level of integrity, work ethic, and attendance.
If you are a high performer and would like to work for an equally high-performing company, and you think the above opportunity is appropriate for you, we invite you to apply for this job and email your resume to mbeydoun@hrsus.com.
We treat all resumes with strict confidentiality. We will always contact you first before submitting your resume to our clients for review. If you do not receive correspondence, you are not a fit for this position.
At Harvard Resource Solutions, our talent acquisition team is proud to provide our clients with the most qualified Administrative & Clerical talent in the industry today.
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