Customer Service Specialist - LHH

Are you highly organized, detail-oriented, and skilled in administrative tasks? We are looking for a Customer Service Coordinator with excellent customer service skills. This role will be managing warranty plans for homeowners. This is a fast-paced role that combines administrative expertise with customer interaction, ensuring homeowners receive timely and professional support for their concerns.

Key Responsibilities:

• Work with homeowners to address warranty plan inquiries and concerns.
• Manage heavy administrative tasks in Adobe, Outlook, DocuSign, and Punchlist (web-based tracking system).
• Create and organize PDF packages in Adobe for new homeowners, including warranty documents, options, and floor plans.
• Communicate effectively with homeowners, providing clear and courteous responses to warranty-related issues.
• Schedule and coordinate warranty service representatives for walkthroughs and inspections.
• Maintain accurate records and documentation related to warranty service requests and resolutions.

Qualifications:

• Strong administrative skills with experience using Adobe, Outlook, DocuSign, Punchlist or similar web-based tracking systems.
• Excellent verbal and written communication skills with a focus on customer service.
• Detail-oriented with the ability to manage multiple tasks and prioritize effectively.
• Prior experience in customer service, warranty coordination, or administrative roles is a plus.
• Strong problem-solving skills and the ability to work independently.

Benefits:

Benefit offerings include medical, dental, vision, additional voluntary benefits, 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.