Customer Service Specialist (Permanent Hire!) - Vaco

Essential Duties and Responsibilities:

• Efficiently manage administrative tasks such as handling incoming calls, processing orders, responding to inquiries and issues, maintaining filing and database systems, generating credits, quotes, expediting orders, and preparing sales and informational reports.
• Assess and address customer needs to ensure high levels of satisfaction.
• Communicate effectively, both verbally and in writing, and present information clearly.
• Serve as the primary contact for customers, as well as for outside sales representatives and manufacturing reps.
• Foster and maintain customer relationships through open, interactive communication.
• Deliver accurate, complete, and reliable information using appropriate tools and methods.
• Handle complaints, propose suitable solutions within set timelines, and ensure follow-up for resolution.
• Perform pricing administration, including price book data entry, updates, monitoring, tiered pricing by segment, and related reporting.
• Collaborate with Procurement and Engineering teams as necessary for requoting processes.
• Oversee customer supply chain management tasks, including stocking requirements and forecasting reviews.
• Assist Engineering in maintaining current drawing specifications, item descriptions, and documentation.
• Record customer interactions, quotes, outstanding issues, and process customer accounts, storing relevant documents in CRM applications.
• Proactively engage customers, staying informed on upcoming needs, forecasts, and expectations.
• Conduct targeted contact schedules and outbound calling campaigns to engage the customer base.
• Manage specific account sales activities and customer concerns, particularly when no Regional Sales Representative is assigned.
• Serve as the primary contact for designated C & D accounts.
• Undertake other tasks and special projects as required.

Qualification Requirements:

• Education and Experience:
  • College education (Associate's Degree or Bachelor's preferred) recommended but not required.
  • 2-4 years of experience in customer support and order management, preferably within the custom steel or steel service center industries.
  • Experience in supply chain management, forecasting, and stocking programs preferred.
• Communication Skills:
  • Strong written, verbal, and presentation abilities.
  • Proven track record of exceeding quotas and strong teamwork skills.
• MS Office and Mathematical Skills:
  • Proficiency in MS Office applications (Word, PowerPoint, Excel, Outlook) preferred.
  • Competency in Excel and solid foundational math and grammar skills.
• Reasoning Ability:
  • Customer-oriented with adaptability to different personalities and situations.
  • Demonstrates patience, flexibility, and empathy in managing customer issues.
  • Capable of identifying upselling and cross-selling opportunities aligned with customer needs and company offerings.

Physical Requirements:

• Primarily office-based role requiring extended periods of sitting, computer work, and phone usage.

Work Environment:

• Fast-paced environment requiring multitasking and a positive attitude.
  

Efficiently manage administrative tasks such as handling incoming calls, processing orders, responding to inquiries and issues, maintaining filing and database systems, generating credits, quotes, expediting orders, and preparing sales and informational reports.

Assess and address customer needs to ensure high levels of satisfaction.

Communicate effectively, both verbally and in writing, and present information clearly.

Serve as the primary contact for customers, as well as for outside sales representatives and manufacturing reps.

Foster and maintain customer relationships through open, interactive communication.

Deliver accurate, complete, and reliable information using appropriate tools and methods.

Handle complaints, propose suitable solutions within set timelines, and ensure follow-up for resolution.

Perform pricing administration, including price book data entry, updates, monitoring, tiered pricing by segment, and related reporting.

Collaborate with Procurement and Engineering teams as necessary for requoting processes.

Oversee customer supply chain management tasks, including stocking requirements and forecasting reviews.

Assist Engineering in maintaining current drawing specifications, item descriptions, and documentation.

Record customer interactions, quotes, outstanding issues, and process customer accounts, storing relevant documents in CRM applications.

Proactively engage customers, staying informed on upcoming needs, forecasts, and expectations.

Conduct targeted contact schedules and outbound calling campaigns to engage the customer base.

Manage specific account sales activities and customer concerns, particularly when no Regional Sales Representative is assigned.

Serve as the primary contact for designated C & D accounts.

Undertake other tasks and special projects as required.

Qualification Requirements:

Education and Experience:

College education (Associate's Degree or Bachelor's preferred) recommended but not required.

2-4 years of experience in customer support and order management, preferably within the custom steel or steel service center industries.

Experience in supply chain management, forecasting, and stocking programs preferred.

Communication Skills:

Strong written, verbal, and presentation abilities.

Proven track record of exceeding quotas and strong teamwork skills.

MS Office and Mathematical Skills:

Proficiency in MS Office applications (Word, PowerPoint, Excel, Outlook) preferred.

Competency in Excel and solid foundational math and grammar skills.

Reasoning Ability:

Customer-oriented with adaptability to different personalities and situations.

Demonstrates patience, flexibility, and empathy in managing customer issues.

Capable of identifying upselling and cross-selling opportunities aligned with customer needs and company offerings.

Physical Requirements:

Primarily office-based role requiring extended periods of sitting, computer work, and phone usage.

Work Environment:

Fast-paced environment requiring multitasking and a positive attitude.