Customer Service Specialist - Part Time (Closes May 3, 2024) - Crook County

Summary

The primary duties of this position are to provide circulation and customer service to library patrons, including but not limited to checkout, registration, cash handling, check-in, and assistance with public computers and technology. As a member of the Circulation Services team, this position works closely with Library Technicians and Library Aides to deliver excellent customer service to the community.

Essential Job Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.       

• Provides prompt, courteous, and direct assistance to all patrons on the library's service desk and on the telephone. Such assistance includes but is not limited to customer accounts, circulation of library material, library policies, simple reference, reader's advisory, technical help, meeting room bookings, and referrals.
• Works with library patrons with a wide variety of backgrounds, capacities, needs, and experiences.
• Collects payments for library fees and book sale items.
• Checks in library materials and routes items to the proper locations, including items received via courier.
• Promotes library resources and programs during customer service interactions.
• Keeps customer service areas stocked with forms, handouts, and office supplies.
• Shelves and organizes library materials according to library classification schemes.
• Performs additional clerical or other library support tasks as assigned.
• Attends and participates in professional conferences, trainings, associations, and committees; attends and participates in library and County meetings and committees.

Essential Knowledge, Skills, and Attitudes

New employee onboarding includes training on library-specific organization, hardware, software, and best practices.

Knowledge

• Library organization systems, including Dewey Decimal Classification.
• Library collections and resources, both in print and electronic.
• Standard library and consumer technology, Internet, and social media.
• Basic business mathematics and cash handling.
• Awareness of patron privacy and intellectual freedom issues (see ALA’s Library Bill of Rights and Freedom to Read statements.)

Skills

1. Effective written, verbal, and digital communication skills aimed at staff and patrons of all ages and backgrounds.
2. Ability to independently problem solve.
3. Cultural competency demonstrating an inclusive view of Crook County residents.
4. Bilingual English/Spanish fluency preferred.

Attitude

• Strong public service mindset and commitment to superb customer service.
• Flexibility, adaptability, and open-mindedness to work in a fast-paced, changing environment.
• Ethical conduct.
• Initiative.

Supervisory Responsibility

This position does not supervise other employees.

Work Environment

This position works in a variety of roles mostly but not exclusively inside the library. Individuals in this position routinely use standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines as well as library-specific equipment such as barcode scanners, book carts and bins, crates, and mobile devices. Software requirements include basic office applications, integrated library systems, Internet, social media, digital media, and a variety of electronic resources and mobile applications.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk, hear, and read. The employee is regularly required to sit, stand for extended periods, walk, lift, use hands, and reach. Ability to lift up to 40 pounds, push bins and carts up to 75 pounds, twist, and bend.

Position Type and Expected Hours of Work

This position is scheduled for 25 hours a week and includes required weekend and evening shifts.  Schedule will be determined by Library Management Team.

Travel

Occasional travel in and outside of the County may be required.

Required Education and Experience

• High school diploma or equivalent.
• Two years’ experience working in customer service, preferably in a library.
• Any equivalent combination of education, experience, and training satisfying the above.
• Ability to complete a thorough employment and/or criminal history check.

Additional Eligibility Requirements

Safety Sensitive Requirements

• This position is not considered to be safety sensitive.

AAP/EEO Statement

• This position is ‘at-will,’ and either Crook County or the employee may terminate the relationship at any time with or without cause.

• Crook County is an equal opportunity employer.

Other Duties

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.