Customer Service Specialist - Nesco Resource

Our client in North Haven is currently seeking a dedicated Customer Service Specialist to join their team on a temporary-to-hire basis. The ideal candidate should possess excellent interpersonal skills, a friendly and upbeat attitude, and a commitment to providing exceptional customer service.

Responsibilities:

• Answer incoming calls in a professional and courteous manner.
• Retrieve and accurately enter customer orders into the system.
• Process credits for returned merchandise.
• Maintain high-profile customer accounts and complete discrepancy reports as needed.
• Utilize problem-solving and conflict resolution skills to address customer inquiries and concerns.
• Perform data entry to set up new customer accounts.
• Collaborate effectively with team members to ensure customer satisfaction.

Requirements:

• High school diploma or equivalent.
• Minimum of 5 years of experience in a customer service role.
• Strong communication skills and the ability to maintain a professional demeanor at all times.
• Proficiency in Microsoft Office Suite and JD Edwards software.
• Excellent typing skills and familiarity with 9-key entry.
• Ability to prioritize tasks and work efficiently in a fast-paced environment.
• Demonstrated ability to handle confidential information with discretion.

If you meet the qualifications and are interested in joining a dynamic team, please submit your resume for consideration. This is a fantastic opportunity for individuals looking to grow their career in customer service. We look forward to hearing from you!

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.