Customer Service Specialist from System One

JOB DESCRIPTION

Title: Customer Service 
Full time - M-F 

SUMMARY: Responsible for responding to incoming visitors and incoming calls.  Provides program customer service to applicants, participants, owners, and the public.

Duties and Responsibilities:

• Greet visitors, provide information and direct person to the appropriate person as needed.
• Respond to general inquiries from the public about the program.
• Look up necessary data in system of record.
• Enter notes in system of record regarding visitor name, reason for visit, to whom they were referred, action needed, etc. 
• Answer incoming phone calls, provide information and direct caller to the appropriate person as needed.
• Respond to general inquiries from the public about the program.
• Look up necessary data in system of record.
• Enter notes in system of record regarding visitor name, reason for visit, to whom they were referred, action needed, etc.
• Monitor traffic flow and environment in the waiting area.
• Complete weekly spreadsheets
• Immediately advise Managing Director of any visitors or callers with issues or complaints regarding discrimination, legal actions, etc.
• Treats co-workers with courtesy and fosters a spirit of teamwork.
• Adheres to the requirements of the quality management system as applied to this position.
• Other duties as assigned.

• High school diploma or equivalent.  Additional education desirable.
• Three years’ experience in a professional office environment, performing customer service and administrative functions preferred.
• Bilingual (English/Spanish) preferred.

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