Customer Service Specialist - AgFirst

Are you looking for a new opportunity that offers career development/training, ability to work in a collaborative team environment, and provides great work/life balance?

Overview

Horizon Farm Credit is actively seeking a Customer Services Specialist to join our team. One position available, qualified candidate may work in the Reedsville, PA or Martinsburg, PA branch location. The hours of operations are typically, Monday to Friday from 8 a.m. to 4:30 p.m. This position is a full-time in the office position.

Position Description: In this position, you will provide account information to customers in person, over the phone, and via email. You will be responsible for processing customer convenience service requests and handling general account inquiries. Additionally, you will perform a wide variety of clerical and office duties including supporting the local branch.

Areas of Responsibilities includes, but are not limited to:

Customer Service

• Receives telephone calls and visitors promptly, professionally, and courteously. Assist callers with routine inquiries and requests.
• Ensures that existing and potential customers receive prompt, courteous service. Promotes Business Management Solutions and convenience products to members.

Accounting

• Process incoming payments and make deposits. Disburse loan funds. Complete noncash forms as needed for internal adjustments and transfers to Finance. Initiates outgoing past due notices and routine delinquency phone calls to customers.

Loan Servicing

• Assist in the printing of and in some cases mailing of loan packages. Assist with ensuring loan documents are properly scanned in AgDocs promptly once they have been executed. Supports loan officers' account servicing efforts including the collection of customer financial information.

Additional Administrative Duties

• Assists in preparing required special reports and correspondence. Assist in system maintenance to provide accurate reporting.

Education

Customer service experience preferred or training/experience in banking or finance industry.

Experience

Generally, 2-5 years of related work experience preferred. Experience working in a fast-paced environment is a plus.

REQUIREMENTS

• Excellent communication & interpersonal relations skills.
• Moderate knowledge of software applications and proven self-starter.
• Excellent organizational skills with the ability to simultaneously work on multiple projects/assignments.
• Ability to initiate, organize and prioritize work and maintain confidentiality.
• Basic knowledge and ability to promote convenience products and Business Management Solutions.
• Ability to work in the office during branch hours of operation (typically Monday - Friday from 8 a.m. to 4:30 p.m.)
• Adaptable and flexible to a changing work environment.
• Prolonged periods of sitting at a desk and working on a computer.

Who are we?

Horizon Farm Credit is an expert in agriculture, with over 100 years of serving rural America. As a premier rural lender, we're constantly growing and seeking new members for our team. As part of the Horizon Farm Credit team, you have the opportunity to make a difference for agriculture and rural communities.

What can we offer you?

We offer competitive compensation and benefits packages for full-time employees including:

• Medical insurance with dental and vision care options
• 401 (k) with significant employer matching
• Paid time off, holidays and volunteer time to support work/life balance
• Tuition reimbursement and training opportunities
• Student loan reimbursement
• Leadership and career development opportunities
• Paid parental l