CUSTOMER SERVICE SPECIALIST - Spherion

We are looking for a proactive and customer-focused Inside Sales and Customer Support Specialist to be the main point of contact for customers, providing exceptional service and coordinating orders from start to finish. This role involves handling customer inquiries, managing inventory counts, and supporting sales and accounting functions to ensure a seamless customer experience.

Hours: 7:30am-4:30pm

Benefits:
Competitive hourly pay: $24 - $25 per hour
Health, dental, and vision insurance
Opportunities for professional development and career growth
Supportive team environment

Responsibilities:
Responsibilities include but are not limited to:
Act as the primary contact for inside sales, assisting customers with inquiries and order placements.
Coordinate all aspects of customer service, from order acknowledgment to scheduling, shipping, and follow-up.
Provide in-person support to walk-in customers and respond to incoming phone calls.
Process and update customer orders received via phone or email, noting any special handling or shipping requirements.
Conduct weekly cycle counts to ensure accurate inventory levels.
Coordinate mobile inventory counts with sales representatives and support staff.
Track open purchase and sales orders to ensure timely shipping and delivery.
Update and manage sales and rental orders within the system.
Process vendor invoices and submit to the accounting team for payment.
Reconcile petty cash and ensure all cash transactions are accurately processed.
Work closely with the service department to ensure timely servicing and return of customer units.
Coordinate inventory transfers with other locations to maintain accurate stock levels.
Monitor sales activities, troubleshoot customer issues, and manage the logistics of equipment collection or delivery.

Working hours: 7:00 AM - 4:30 PM

Skills:
Basic sales and marketing support skills
Ability to lift up to 50 lbs for inventory tasks
Excellent communication skills
Strong organizational and multitasking abilities

Education:
High School

Experience:
1-4 years

Qualifications:
High School Diploma or equivalent
Strong office administration and customer service experience
Proficient in Microsoft Office (Word, Excel, Outlook)
Familiar with ERP systems for order entry and inventory management


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Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).