Customer Service Specialist at Jobot

Malden, MA 02148

About the Job

Immediate Start! Fully Onsite Temp to Hire / Malden

This Jobot Consulting Job is hosted by: Kyle Kraus
Are you a fit? Easy Apply now by clicking the "Quick Apply" button
and sending us your resume.
Salary: $20 - $32 per hour

A bit about us:

We are engaged with a high-growth manufacturing organization that has recently acquired a new company/location - this is an onsite role working with a passionate leadership team.

Why join us?

Full Benefit package offered through Jobot
Pay for every hour worked
Fast-paced environment
Minimum 3 month contract

Job Details

Responsibilities:

Answering customer inquiries via email, phone & fax in a detailed timely manner. Providing customers information, tracking numbers, packing slips, invoices, MRP reports, open order reports etc.
Resolving customer issues, communicating delays, and providing plans of action to customers. Escalating issues when necessary, escalating concerns to the appropriate department or manager.
Assisting the Estimating team with standard price RFQ’s
Supporting Management with Strategic Accounts.
Maintaining records, Keeping accurate records of customer interactions and transactions.
Maintaining the document drives organized and accessible for other departments to find the required information with ease.
Collaborating Working with other departments to find solutions to problems and provide efficient customer service.

Requirements:

A.S. degree or equivalent work experience
2+ years of customer service experience
Proof of US Citizenship

Interested in hearing more? Easy Apply now by clicking the "Quick Apply" button.