Customer Service Specialist - Alliance Management Group

At Alliance, we build effective outreach using incentives and rewards to create excitement among the target audiences. Through ongoing learning and market research, we keep up with the trends and understand precisely how to connect with consumers. As a member of our Customer Service team, you will be given the responsibility of increasing brand awareness as the trusted face of our company, while paving the path for future upward mobility. The Ideal Candidate will have an honest academic and professional history, enjoy working with people, be goal-oriented, and possess an entrepreneurial spirit.  

Responsibilities of a Customer Service Specialist:

• Manage assigned marketing campaigns and meet with potential customers
• Assist in setup and distribution of all promotional collateral
• Work closely with management to improve and ensure consumer satisfaction
• Set an example as a front line representative
• Develop teams by aiding in the interview and training process
• Maintain up to date knowledge of industry specifics

Qualifications of the Customer Service Specialist:

• Degree in Marketing, Business, or currently studying related field
• Adapts easily to a changing environment and market climate
• Manages multiple tasks/projects simultaneously and successfully
• Develops and maintains trusting, respectful, collaborative relationships
• Thrives in a fast-paced, deadline-driven workplace
• Troubleshoots and solves problems quickly to secure ongoing business
• Willingness to learn and grow; takes ownership and responsibility

Those with interest in the following categories tend to do well in this role: Customer Service, Relationships, Customer Acquisition, Business Development, Leadership, Hospitality, Campaign Management, Communication, Training, Sales, Retail, Promotions, Team, Club, Athlete, Teamwork, Advertising, Marketing, Client Acquisition.

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